View data slow after syncing — TomTom Community

View data slow after syncing

RemeJRemeJ Posts: 10 [Master Explorer]
Is it just me or has it started taking a REALLY long time before you can see your data post-sync, yesterday I could only see the stats of my run 5.5 hours after syncing it with my phone, when they brought out this new analysis thing it did slow things down a bit, but on the outside it was 30 minutes and all was well, but really, 5.5 hours. I get it, the servers are probably busy but how about letting us simply see the raw data right off the bat and giving us the filtered data later, quite frankly I could care less about then entire 0 seconds I stood still yesterday.

I sync with my phone so I can see the details not readily available on the watch, and quite frankly there is no valid reason I should not be able to see my data right after syncing it, any special treatment you adding to my run can be done after the fact.

Comments

  • Stuart McDonaldStuart McDonald Posts: 759 [Exalted Navigator]
    Hi,
    Is this a consistent problem? The processing of the data on mysports takes very little time, however the mobile client will wait until the server has reported that all 3rd party exporters have finished before refreshing the activity. There were problems and outages yesterday which caused delays in the 3rd party exporters so I'm wonder if that's what you experienced.

    I believe if you do a drag down refresh on the mobile client it will refetch the activity list so that should show the mysports activity even if all the exporters have not finished.

    Regards,
    Stuart.
  • RemeJRemeJ Posts: 10 [Master Explorer]
    HI,

    Yes it has happened again, So Sunday it took about 5.5 hours.
    Monday evening I synced around 6pm, and at 9pm my data was still not available, yet when I woke up around 4am and turned my phone on, the data was ONLY then pushed to strava and training peaks. I cannot say when it made it to TT, but I got my challenge mail from strava about 1min after booting up the phone.

    It is almost as if the data never left the phone, but I synced while connected to wifi and well a very stable 10mb upload should not give too many issues. Howver Sunday I had sync'd using LTE, the connection is unlikely to be at fault. Phone has not had any OS updates or anything recently, nothing that I know of has changed on my side that could easily explain this.

    Tried the pull down, checked on the desktop browser, re-synced 3 more times on the phone and once on the PC.
  • Stuart McDonaldStuart McDonald Posts: 759 [Exalted Navigator]
    Hi,
    Here's what I found looking through the logs

    On Sunday (2017-07-30 13:44:09 UTC) an activity was uploaded and exported. It took 10 seconds, after that time it would have been visible on the web page. You don't say when you think the mobile uploaded it, but I assume 13:44 UTC is sometime after that time.

    Two activities were uploaded today (2017-08-01 01:38:14/16 UTC). They took 9 and 22 seconds respectively. Again, or some reason the mobile did not upload the activities until early morning today.

    Regards,
    Stuart.
  • bmx911bmx911 Posts: 6 [Neophyte Traveler]
    I am having the exact same "new" problem. I've synced my watch 100's of times with almost instantaneous data transfer from my watch to my smartphone with all the data, stats, etc. Fun to look at right after my ride, share w/friends, etc.. BUT, several days ago the timely data transfer stopped. The app said it was synced but NO data on the display. It took hours to display and in the last two cases not until the next morning was I able to see my stats on my phone. I LOVE my watch, etc.. BUT must admit if this keeps up the user experience has dwindled. hummm. (I did all the tricks to try and rectify, new app, power cycle, BT on/off, etc.)
  • Stuart McDonaldStuart McDonald Posts: 759 [Exalted Navigator]
    bmx911 wrote:
    I am having the exact same "new" problem. I've synced my watch 100's of times with almost instantaneous data transfer from my watch to my smartphone with all the data, stats, etc. Fun to look at right after my ride, share w/friends, etc.. BUT, several days ago the timely data transfer stopped. The app said it was synced but NO data on the display. It took hours to display and in the last two cases not until the next morning was I able to see my stats on my phone. I LOVE my watch, etc.. BUT must admit if this keeps up the user experience has dwindled. hummm.
    Hi, FYI here are the times that the activities reached the servers for your last 4 activities.

    Aug 01, 2017 12:51:35 UTC
    Jul 31, 2017 12:46:25 UTC
    Jul 29, 2017 23:56:23 UTC
    Jul 29, 2017 16:15:49 UTC

    Regards,
    Stuart.
  • bmx911bmx911 Posts: 6 [Neophyte Traveler]
    Thanks Stuart. I know you are getting my syncs, all good there. Its the new "delay" in viewing data back to the smartphone the next day that's the issue. The data "drag" is causing the user experience to decline, big time. What's changed on your side to cause this delay?...it's hours and hours on the data transfer back to the UI on the phone/device.
  • Stuart McDonaldStuart McDonald Posts: 759 [Exalted Navigator]
    bmx911 wrote:
    Thanks Stuart. I know you are getting my syncs, all good there. Its the new "delay" in viewing data back to the smartphone the next day that's the issue. The data "drag" is causing the user experience to decline, big time. What's changed on your side to cause this delay?...it's hours and hours on the data transfer back to the UI on the phone/device.
    Hi, I only deal with server side, but the activities will be available seconds after the time they reach the server.

    So there are 3 possibilities I can think of
    1. The mobile is not sending the data when you expect it to be sent, but when it is sent the mobile displays it straight away
    2. The mobile is sending the data when you expect, but somehow it doesn't get the result until some time later.
    3. As per (2), but the mobile doesn't display the result it just got for some reason.

    (2) and (3) are the least likely.

    For example, for your last activity it was uploaded today at 12:51:35 UTC and I can see that the mobile requested it as soon as it was finished (2 seconds later). That rules out (2) for that activity as least, if 12:51 UTC is not the time you expected it to be uploaded then that implies (1).Or if it wasn't visible in the app at 12:51 UTC then that implies (3). There's nothing more I can tell from my side.

    Regards,
    Stuart.
  • RemeJRemeJ Posts: 10 [Master Explorer]
    Thanks for the Info Stuart,

    On Sunday (2017-07-30 13:44:09 UTC).
    That lines up with when strava and those guys got my data, however i would of syn'c my watch closer to 09:30 UTC

    Monday (2017-08-01 01:38:14/16 UTC).
    Same here, this was when I woke up and strava got the data, but I had syn'd my watch to my phone closer to 16:30 the previous day.

    This strongly suggests point 1, as I suspect a flag is set on the watch as to weather or not the data has been sync'd or not, meaning me connecting it to my PC after having sync'd with my phone would yield no results.

    My guess is there is some problem with the app and sending the data out, as I do know the app does not begin syncing with the watch if there is no active internet connection, but it seems it is taking and holding the data and pushing it up for some reason.

    As it is apparent that I am not the only one, may be a good idea to escalate this to the team doing the mobile dev, most likely happened with the last update, which was July 27, before that it was slower but not immensely as seen this past weekend, unless bmx911 noticed it sooner, but the 27th, 29th, 30th and 31st I went for a run and the 27th I noticed nothing serious.

    The 29th I syn'd around 06:30 UTC and had my data by 07:15, the rest you already know.

    I have a Redmi 3s running android 6.0.1

    Thanks again...
  • tfarabaughtfarabaugh Posts: 16,677
    Superusers
    RemeJ wrote:
    This strongly suggests point 1, as I suspect a flag is set on the watch as to weather or not the data has been sync'd or not, meaning me connecting it to my PC after having sync'd with my phone would yield no results.

    Once you sync by phone it will not sync again by computer. The data is removed and all that is left is summary data in the history. This is true in the other direction as well. Syncing via app or PC is either/or, once you sync an activity by one method the data is removed from the watch and there is nothing to sync again.
  • RemeJRemeJ Posts: 10 [Master Explorer]
    I just come back from a run and ensured that my phone did not sync my watch this evening, plugged it into my PC and the sync was instant as expected, so the problem definitely lies with the mobile app.

    I have also spoken to a friend and his wife had a TT and an iPhone and is not experiencing the same issues.
  • S0yabean76S0yabean76 Posts: 1 [Apprentice Traveler]
    I've also been having the same issue for the last week. The app looks like it's syncing, but then the data doesn't show in the app for ages afterwards. It's not available to view online either. I like to review my runs as soon as I've finished, and have never had an issue doing that before. Is the issue being investigated? And if so, when can we expect a fix?
  • RemeJRemeJ Posts: 10 [Master Explorer]
    I did some further testing yesterday and found a fix of sorts, at least while they get this properly sorted.

    Once sync finishes, leave the app open, turn off all data for about 2 or 3 seconds and then back on, it will upload it, and then u can just pull down to refresh.

    It seems for some reason after getting your data the app knows you are online but seems to think it cannot connect to the server or something, so actually going offline so the app detects that jump starts into actually pushing to server when you are back online again.
  • RemeJRemeJ Posts: 10 [Master Explorer]
    It has been almost a month since this bug was introduced into the app, is there any intention of fixing it?
  • icemacicemac Posts: 199 [Legendary Explorer]
    I have same problem - synchronization is realy fast, but showing the activites it is a lottery - sometimes immediately after sync, sometimes after few minutes, somtimes it takes ages ...

    P.S.
    upload by cellular or Wifi.
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi all,

    If you're experiencing syncing or pairing issues with the Sports app, please go through this questionnaire. That'll give our technicians more information for their investigations into this. In the end of the questionnaire there's also an opportunity to get it touch with one of our specialised Customer Service agents who can help you further with this.

    Cheers, Mikko
  • JonathanPattersonJonathanPatterson Posts: 1 [Apprentice Traveler]
    Right. I'm glad I've found this post cos I was thinking of just chucking the damn watch in the bin....

    Firstly, I was having issues syncing however, I *think* that research tells me that basically my fault, as I have a Withings/Nokia app, a Wahoo App, and Garmin Connect on my phone. So that's my deal - so when I turn BT off then back on, THEN sync via the Sports app - all is well. It syncs.

    BUT then is doesn't show up in my app dashboard for ages!!! (I think I've solved this my a phone restart) but its 2017 people, I should NOT have to turn it off and turn it back on again to get the damn data into the app - and thus shared with Strava....

    Who wrote this dumb bug into the software and why the devil aren't they fixing it???

    Suunto Spartan trainer is looking *very* attractive right now...
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