Videos not uploading and software not updating - Bandit

Mchick Registered Users Posts: 1
New Traveler
edited January 25 in TomTom Sports
Just have got a new TOMTOM Bandit.
I have at least 8 videos that I'm trying to download. I can see them on Mac Finder but it's not coming up on the TomTom app. I can't open them on quicktime or iMovie either.
Also I have downloaded the new software but each time I turn on the camera it asks me to reconnect to the computer and upgrade the software again!
Please help