Sports Connect will not recognize my TomTom Touch

SuzieO

My device can charge via the USB cable but it will not connect with the software, therefore I can't reset my device.
My Touch device no longer stores any data and the time has changed to 00:00

Any help would be appreciated

lampard

Hi SuzieO,

Welcome to the Community!

Please see the discussion link here to troubleshoot the issue with your Touch and Sports Connect: https://en.discussions.tomtom.com/tomtom-touch-481/tomtom-touch-not-recognized-on-computer-1021685?postid=1160813

Hope it'll be helpful! Let us know the outcome.

Cheers,
lampard