Smart media System and live services — TomTom Community

Smart media System and live services

aleroma75aleroma75 Posts: 2 [Apprentice Traveler]
edited January 2019 in Built in car navigation
here my problem......
4 months ago I bought a smart for two last model used .... the car is equipped with the smart media system navigator
The navigator was perfect in all-inclusive live services (weather- traffic-autovelox ).
From about a month I have no more live services.
The screen shows "Service not available at this time, try again later"
How can i reactivate my live services ??
attached info from my system.
Hope in your help.


  • NiallNiall Posts: 10,859

    Contact Customer Services on Monday to re-activate the 'Live' services also make sure you have the latest version of MyDriveConnect (MDC) get it from here

    Also see the announcement of the new version of MDC

    CS Italia
    lunedì-venerdì: ore 09:00-17:30 CET
  • aleroma75aleroma75 Posts: 2 [Apprentice Traveler]
    Hi Niall ..... thanks for your council .....
    problem solved as follow .....
    I contacted the assistance you had told me ....
    The problem was that if you bought the used car, the old owner had handcuffed his Tomtom account to another car and my car was missing.
    The tomtom operator (Mr. Hussein) knew perfectly how to fix the problem .... he connected my Tomtom account with the serial number of the navigator ... after a while he told me to reset the settings and bring the navigator At factory settings.
    All live services are back.
    thanks for your advice
  • NiallNiall Posts: 10,859

    Glad that was helpful
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