Smart media System and live services

aleroma75
aleroma75 Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Built in car navigation
hallo,
here my problem......
4 months ago I bought a smart for two last model used .... the car is equipped with the smart media system navigator
The navigator was perfect in all-inclusive live services (weather- traffic-autovelox ).
From about a month I have no more live services.
The screen shows "Service not available at this time, try again later"
How can i reactivate my live services ??
attached info from my system.
Hope in your help.
Alex.

Comments

  • Niall
    Niall Posts: 11,174
    Superuser
    @aleroma75

    Contact Customer Services on Monday to re-activate the 'Live' services also make sure you have the latest version of MyDriveConnect (MDC) get it from here

    Also see the announcement of the new version of MDC https://en.discussions.tomtom.com/mydrive-connect-apps-474/new-v4-1-6-of-mydrive-connect-available-for-download-1025780

    CS Italia
    0245281004
    lunedì-venerdì: ore 09:00-17:30 CET
  • aleroma75
    aleroma75 Registered Users Posts: 2
    Apprentice Traveler
    Hi Niall ..... thanks for your council .....
    problem solved as follow .....
    I contacted the assistance you had told me ....
    The problem was that if you bought the used car, the old owner had handcuffed his Tomtom account to another car and my car was missing.
    The tomtom operator (Mr. Hussein) knew perfectly how to fix the problem .... he connected my Tomtom account with the serial number of the navigator ... after a while he told me to reset the settings and bring the navigator At factory settings.
    All live services are back.
    thanks for your advice
    Hello
    Alex.
  • Niall
    Niall Posts: 11,174
    Superuser
    @aleroma75

    Glad that was helpful