Enabling maps on a repaired Carminat device — TomTom Community

Enabling maps on a repaired Carminat device

TonyCoolTonyCool Posts: 2 [Apprentice Traveler]
edited January 11 in Built in car navigation
Hi all
I have a 2011 Renault Megane 3. Recently my Carminat TomTom screen broke, so they replaced with a new one. Problem is when I insert my original SD card on it, it says it can't use my maps, so I can't do anything at all.

Is it any legal way to activate maps on my original card to work with new TomTom?

Comments

  • dhndhn Posts: 33,151 Superusers
    Speak to support to assist:
    España (Spain)
    913496508
    Lunes-Viernes: 09:00-17:30
  • TonyCoolTonyCool Posts: 2 [Apprentice Traveler]
    Nothing. I just called and got a recording that for more than 5-years-old devices, support is only online or by forums...

    Where can I ask for help?
  • rotproof1rotproof1 Posts: 7 [Master Explorer]
    TonyCool wrote:
    Nothing. I just called and got a recording that for more than 5-years-old devices, support is only online or by forums...

    Where can I ask for help?

    1. Insert SD card into CAR and turn on radio
    2. Remove it (with safe removal - from navi menu)
    3. Insert SD card into PC
    4. Login to TomTom Home (you need it installed)
    5. System asks: do you want to move your maps to new car?
    6. Answer yes and wait for all procedures to complete
    7. insert SD card into CAR again
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