Temporary closures (Current/Future) - reports which are accepted but not implemented; manually actio — TomTom Community

Temporary closures (Current/Future) - reports which are accepted but not implemented; manually actio

RGM71RGM71 Posts: 363 [Renowned Trailblazer]
Like Julian already suggested here , I like to notice that following reports have been accepted as a temporary closure, but they are not implemented by the traffic system:

* 7e39fc9a-c0bb-453b-b7cb-311f18bec616
* ee706ab4-35b9-413d-8ef6-052b024ba0e2
* ac7fc627-50e3-44d2-bc91-0b11f7ae3a5d

So Mikko, Julian, Vikram or someone else: please inform the Traffic Team that these temporary closures probably should be added manually.
«13456715

Comments

  • PinoooPinooo Posts: 19 [Renowned Trailblazer]
    Hi all!

    What about the reports that are not automatically implemented or partially automatically implemented by the system, but are not accepted yet?

    I'd like to add my mapshare reports which were not accepted yet for a minor road, but were partially implemented by the system:
    Partially implemented: c219c82d-b490-4265-9d27-1d7824cfc461 (12 jul. 2017)
    Second report about same closure: 8049f400-9efb-402a-a58c-49656cf2d507 (20 jul. 2017)
    This road is closed in both directions and also physically completely blocked. Source

    Situation:
    76fef088-c126-4c65-b1ba-8043520ba210.png
    As you can see the system detects somehow a flow, which is not there. Could it be that the length of the closure is too short for the system to detect flow / no flow?
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi all,

    Thanks for your reports! I'll forward these to the Traffic team.

    @ Pinoo: Sometimes there can be e.g. construction workers or residents triggering a flow that fools our system.

    Cheers, Mikko
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Thanks Mikko,

    Unfortunately, still nothing changed related to
    * 7e39fc9a-c0bb-453b-b7cb-311f18bec616
    * ee706ab4-35b9-413d-8ef6-052b024ba0e2
    * ac7fc627-50e3-44d2-bc91-0b11f7ae3a5d

    Normally, after you forward these reports within no-time they're visible in MyDrive, but not now.
    I believe Pinooo's reports are also still not visible. :(

    Besides, can you forward these reports (some are waiting for over 100 hours now):
    * 16b16284-9b62-4ca5-bde4-e7be7ba6b31c
    * 4cfaf2e8-2ebe-4e05-adfc-15b1aeb9fd44
    * 24e1fd28-23e2-430f-9920-b37494659a22
    * cea172e2-a306-4edc-b20b-6bebb40ef9ab
    * 75c8463b-a9cd-4704-a8e8-764cd6d883f9
    * 567ac6d1-6408-44b4-9122-3cdb0fa5dcdb
    * ef5528fe-dc63-41f0-b2d3-bbb376d037f9
    * f1fe0fb9-ce50-453a-9709-8fe6313c4e50
    * b06d2f30-466b-450f-b8f7-656f78465a33
    * 5d4105b3-e9b8-48ab-927f-72be0c2fb60a
    * 8091999b-d5d6-443a-bd19-c1d318bf0469
    * 114bf0ac-88f6-4c13-bf7a-3ced2858fd7f
    * 1c813fa6-8464-46aa-af2b-914a8df3c18a
    * b42d3d63-dc6b-46b2-9da0-534c59da3981
    * fb73db92-a59a-440c-a976-b1b33cbf2514
    * fafb1bcf-7928-4846-b243-4241a619a8ef

    Thanks! :)
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi RMG71,

    Unfortunately, I didn't get to these yet. I'm just back from vacation and still catching up with stuff. As these are quite laboursome to report I'll need to see when I'll have the time for it.

    If you're in a hurry, you can also provide these to Customer Service who can report these for you.

    Cheers, Mikko
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    I'm sorry Mikko, but your suggestion is in contradiction with that what your collegue Julian suggested last week.

    I reported right before your vacation some other temporary closures to CS. After 5 days I got a reaction that these reports were forwarded to the Map Developing Team. In my reaction to CS in which I confirmed that the reports contain temporary closures and they have to be handled by the Traffic Team, I had to wait another 7 days before I got a reply, but then it was no longer necessary to implement these reports. After 12 days, these closures were over already. Therefore they are temporary closures.

    This is very frustrating and certainly not how it should work. And therefore Julian suggested to report these things reports in the forum: "I would suggest you make a regular report in Map Share Reporter, if it is not being added automatically within an hour, simply report it over here.".

    It's not necessary that only you forward these reports to the Traffic Team. You're not alone in this forum, so I guess other TomTom-employees like Julian can and will help; last week I got the impression that he's certainly willing to do that and it's not that big effort. If you don't want to, then please say so, so we can stop reporting things for nothing.
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi RGM71,

    I understand your frustration. We do what we can here with the resources we have. As I explained, making these reports is somewhat time consuming and as this is not my core task I have to prioritize it accordingly. It would help if you used the template I posted in another topic as I could then just copy paste the information in the report. Otherwise I'll have to find some details and it takes some time.

    I'll get in touch with Customer Service to try and make sure they'll handle these kinds of queries efficiently.

    I have now reported everything from this topic :D

    Cheers, Mikko

    P.S. I moved this to the Traffic board as this is not a map related discussion.
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Hi Mikko,

    Sorry, I'm not angry but just a bit frustrated. Just like you I have to prioritize my spare time. Making reports that will not make it because total lead time to implement them is much too long is centrainly something I don't want to do.

    In the reports is all the info you're asking: timefrime, roadsegment, one or two directions and official source(s).
    So I hope you're not serious when asking to copy/paste that info here. It's already available for you: in the reports.

    >> I moved this to the Traffic board as this is not a map related discussion.
    I noticed. It's the location where I started this topic. ;)
  • PinoooPinooo Posts: 19 [Renowned Trailblazer]
    MikkoK wrote:
    Thanks for your reports! I'll forward these to the Traffic team.
    I see that the report is implemented, thanks. As this weekend there is a Harley Davidson gathering (28 July - 30 July) in the center of Leopoldsburg, the whole center will be closed for traffic. Then this additional closure will definitely assist in finding the right routes. I wonder though if the closures caused by this event will be implemented in Live traffic, it was not the case the past years. I am sure it will not automatically be picked up, because of the streets filled with moving people.
    Is there also a way to report future closures that are caused by public events? There is a separate portal for that for local authorities to insert future closures, but can customers initiate these as well?

    Additionally, I've a question about roadworks that take place between Balen en Leopoldsburg (N18). The road is still closed for transit traffic, however local residents are allowed to drive there. As traffic is detected here, the closure is removed from Live traffic. I wonder how TomTom treats such cases, in my opinion this road be indicated as closed (as is the opinion of the local government).
    See report 720f7f95-0491-474c-a82a-b6d15932aa8e
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Indeed Pinooo, this is an important issue, especially on less busy and quiet roads (as Julian confirmed last week). When a road is closed, it is closed. No matter if the system discovers some movements there (from local people, working people, etc.). Like Mikko said, in such cases the system is fooled by these movements. However, these movements simply should not lead to unblocking the road because the road is actually not free.

    The same goes for roads which are very quiet. A road which is very quiet is not blocked by definition, so the system should not act like it is blocked. (Sometimes I see blocked roads in MyDrive which are not blocked in reality.)

    Therefore I guess some human interaction will be needed in such cases, to let the system react like it is wanted to do and not like it should do, only based on the number of detected movements. It would be nice when traffic handling related to blocked roads was really that simple; in reality it is not. ;)
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi all,

    Thanks for your feedback!

    @ RGM71: The team has asked me to fill in the template when reporting these and I'll have to get the info from your MSR report. That takes some time and I'll have to find the time to do it.

    That being said, as your MSR reports indeed usually have all the relevant data, I'll check with the team if we can stream line this process a bit in our end.

    @ Pinoo: I've reported your new case as well.

    Quiet roads are indeed tricky for our system as there aren't many traces to base traffic estimations on. Also we don't monitor very small roads and outskirts areas at all.

    Also please note, that we also get closer information, especially roadwork related, from 3rd parties. In case there aren't many traces we can't use our system to enhance the 3rd party information. That's where you're feedback is very valuable :D

    Cheers, Mikko
  • PinoooPinooo Posts: 19 [Renowned Trailblazer]
    Hi Mikko and RGM71, thanks for your replies!
    MikkoK wrote:
    The team has asked me to fill in the template when reporting these and I'll have to get the info from your MSR report.
    Is it this template?
    1. What kind of closure are you reporting? (for example: current, future, other)
    2. Do you have any detailed information about time (for example: since Autumn)
    3. Do you have any detailed information about Road Closure location (for example: coordinates, location city, street name)
    4. What other useful sources could you provide (for example: technical environment (device/app model), link (e.g. to MyDrive), official sources, news, map version, MapShare Reporter ID)
    5. Remarks (general issue description)
    
    So if I want to report a future closure, I should fill in this template and post it here :?
    MikkoK wrote:
    I'll check with the team if we can stream line this process a bit in our end.
    That would save us all quite some effort. :D Am I right that a temporary closure as discussed here in this topic should be reported as "temporary" and then (in Dutch) "Bouwsector" to end up at the traffic team? It is now lacking in the FAQ.
    30062dc2-b368-4050-abdd-d0c3659cddfc.png
    MikkoK wrote:
    Also we don't monitor very small roads and outskirts areas at all.
    So, this means that if road closures are indicated on the strangest minor roads, this data is purely based on third party information? I noticed for several of these roads that a road closure is only implemented in one direction, whereas public traffic information indicates "in both directions".
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Hi Mikko,

    Can you post location of the template here, please? I can't find it at this moment; maybe I'm searching at the wrong place.

    Related to the MRS reports: it would be very nice and efficient when the templated for blocked roads would be extended with items like 'Closure is in direction' and 'Show start and finish of the closed roadsegment' - just like MRS already has for reports for updating max speed - and also with a calendar in which start dat & time and end date & time could be reported. Because now, these things still often go wrong - perhaps because the possibility to add these info-items in the MSR-report. You can only add them in the comment-field, which is likely to be overread.
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    (Using template from Uriel)

    Not implemented:

    * b06d2f30-466b-450f-b8f7-656f78465a33
    * b42d3d63-dc6b-46b2-9da0-534c59da3981
    * fb73db92-a59a-440c-a976-b1b33cbf2514
    * fafb1bcf-7928-4846-b243-4241a619a8ef
    (all handling small parts of the total road segment)

    Description:[/]
    Closed, due to construction works

    Expected duration:
    From 24-07-2017 UNTIL 09-09-2017

    Location:
    Sexbierum, Nije Buorren, https://mydrive.tomtom.com/nl_nl/#+viewport=53.21787,5.48614,15.61,0,-0+ver=2
    Between Hearewei N393 and Spoardyk

    Direction:
    BOTH directions

    Official source:
    * See http://www.sexbierum-pietersbierum.nl/nieuws/910/herinrichting-sexbierum-van-start.html
    * See http://www.sexbierum-pietersbierum.nl/upload/files/Omleidingsroute 10 april 2017.pdf
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    (Using template from Uriel)

    Still not implemented:
    * b06d2f30-466b-450f-b8f7-656f78465a33
    * b42d3d63-dc6b-46b2-9da0-534c59da3981
    * fb73db92-a59a-440c-a976-b1b33cbf2514
    * fafb1bcf-7928-4846-b243-4241a619a8ef
    (all handling small parts of the total road segment)

    Description/Status:
    Closed, due to construction works

    Expected duration:
    From 24-07-2017 UNTIL 09-09-2017

    Location:
    Sexbierum, Nije Buorren, https://mydrive.tomtom.com/nl_nl/#+viewport=53.21787,5.48614,15.61,0,-0+ver=2
    Between Hearewei N393 and Spoardyk

    Direction:
    BOTH directions

    Official source:
    * See http://www.sexbierum-pietersbierum.nl/nieuws/910/herinrichting-sexbierum-van-start.html
    * See http://www.sexbierum-pietersbierum.nl/upload/files/Omleidingsroute 10 april 2017.pdf
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi all,

    Below is the template once more.

    @ Pinoo: MSR reports are handled automatically to enhance the automatic detection by lowering the threshold for a closure in the reported location. As our products are geared towards use in major population centres the coverage of the automatic detection concentrates on such areas. Road work information in general comes from 3rd parties and is enhanced by our automatic detection where possible.

    @ RGM71: Thanks! I'll forward this to the team.

    1. What kind of closure are you reporting? (for example: current, future, other)


    2. Do you have any detailed information about time (for example: since Autumn)


    3. Do you have any detailed information about Road Closure location (for example: coordinates, link to MyDrive, location city, street name)


    4. What other useful sources could you provide (for example: technical environment, link, official sources, news, MapShare Reporter report ID, map or device version)


    5. Remarks (general issue description)



    Cheers, Mikko
  • MegalosMegalos Posts: 5,831 Superusers
    Pinooo wrote:
    Am I right that a temporary closure as discussed here in this topic should be reported as "temporary" and then (in Dutch) "Bouwsector" to end up at the traffic team?
    As far as I know, any of the 'Temporary closures' will result in it being forwarded to the traffic team (and handled automatically in the Fusion engine to trigger a lower closure threshold). So no need to specify 'Construction works' or 'Bouwsector' in Dutch. It's even better to indicate properly what type of 'temporary closure' it is.

    Mikko, could you confirm this?
  • MegalosMegalos Posts: 5,831 Superusers
    RGM71 wrote:
    Related to the MRS reports: it would be very nice and efficient when the templated for blocked roads would be extended with items like 'Closure is in direction' and 'Show start and finish of the closed roadsegment' - just like MRS already has for reports for updating max speed - and also with a calendar in which start date & time and end date & time could be reported.
    Yes, please :). That would make it much more user-friendly.
  • PinoooPinooo Posts: 19 [Renowned Trailblazer]
    Mikko, thanks to share the template again with us. I'll use it next time.
    Megalos wrote:
    RGM71 wrote:
    Related to the MRS reports: it would be very nice and efficient when the templated for blocked roads would be extended with items like 'Closure is in direction' and 'Show start and finish of the closed roadsegment' - just like MRS already has for reports for updating max speed - and also with a calendar in which start date & time and end date & time could be reported.
    Yes, please :). That would make it much more user-friendly.
    Yes, this would indeed make it easier for everyone. It could then also be used to report future closures, which would add to the accuracy of the service :)
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi all,

    The temporary closure reports are handled automatically, not manually by the Traffic team. For manual handling I can create a ticket with the team based on your information. That's where the info in the Comments section comes handy :D

    Thanks for your suggestions for improving the reporting system! I'll log it to be reported to the relevant team(s).

    Cheers, Mikko
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Needs still to be implemented: 77b69a77-f867-4e50-b581-449b5a322ae6 (closed road)

    1. What kind of closure are you reporting? (for example: current, future, other)
    TEMPORARY closure.

    2. Do you have any detailed information about time (for example: since Autumn)
    Closed FROM 10-07 2017 07:00 UNTIL 08-08 2017 16:00.

    3. Do you have any detailed information about Road Closure location (for example: coordinates, link to MyDrive, location city, street name)
    Dreumel (NL): Oude Maasdijk between Veerstraat and Van Heemstraweg N322.
    https://mydrive.tomtom.com/en_gb/#+viewport=51.8364,5.42807,15.25,0,-0+ver=2

    4. What other useful sources could you provide (for example: technical environment, link, official sources, news, MapShare Reporter report ID, map or device version)
    http://wegwerkmeldingen.nl/pdf/maakpdf3.php?Objectnummer=1747832&regio=5&modus=1
    MSR-ID 77b69a77-f867-4e50-b581-449b5a322ae6

    5. Remarks (general issue description)
    Road is closed in BOTH directions.
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Needs still to be implemented: acde5ab7-c27e-4f37-b9dd-65b3ef514aed (closed road with railroad crossing)

    1. What kind of closure are you reporting? (for example: current, future, other)
    TEMPORARY closure.

    2. Do you have any detailed information about time (for example: since Autumn)
    Closed FROM 28-07 2017 21:00 UNTIL 02-08 2017 23:00.

    3. Do you have any detailed information about Road Closure location (for example: coordinates, link to MyDrive, location city, street name)
    Opheusden (NL), Hamsestraat between Paralleweg and In 't Land.
    https://mydrive.tomtom.com/en_gb/#+viewport=51.92975,5.61696,15.82,0,-0+ver=2

    4. What other useful sources could you provide (for example: technical environment, link, official sources, news, MapShare Reporter report ID, map or device version)
    http://wegwerkmeldingen.nl/pdf/maakpdf3.php?Objectnummer=1747215&regio=5&modus=1
    MSR-ID acde5ab7-c27e-4f37-b9dd-65b3ef514aed

    5. Remarks (general issue description)
    Road is closed in BOTH directions.
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Needs still to be implemented: e8cbd51f-5432-4927-8cce-3c261ba3f1a7 (closed road with railroad crossing)

    1. What kind of closure are you reporting? (for example: current, future, other)
    TEMPORARY closure.

    2. Do you have any detailed information about time (for example: since Autumn)
    Closed FROM 29-07 2017 04:30 UNTIL 05-08 2017 23:45.

    3. Do you have any detailed information about Road Closure location (for example: coordinates, link to MyDrive, location city, street name)
    Echteld (NL), road between Saneringsweg and Stationsweg.
    https://mydrive.tomtom.com/en_gb/#+viewport=51.91319,5.50279,16.04,0,-0+ver=2

    4. What other useful sources could you provide (for example: technical environment, link, official sources, news, MapShare Reporter report ID, map or device version)
    http://wegwerkmeldingen.nl/pdf/maakpdf3.php?Objectnummer=1747212&regio=5&modus=1
    MSR-ID e8cbd51f-5432-4927-8cce-3c261ba3f1a7

    5. Remarks (general issue description)
    Road is closed in BOTH directions.
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Needs still to be implemented: 09ae2bad-d0d5-4b78-bad9-33b983279201 (closed road with railroad crossing)

    1. What kind of closure are you reporting? (for example: current, future, other)
    TEMPORARY closure.

    2. Do you have any detailed information about time (for example: since Autumn)
    Closed FROM 29-07 2017 04:30 UNTIL 05-08 2017 23:45.

    3. Do you have any detailed information about Road Closure location (for example: coordinates, link to MyDrive, location city, street name)
    Echteld (NL), Veldsteeg between Saneringsweg and Viaduktweg.
    https://mydrive.tomtom.com/en_gb/#+viewport=51.91833,5.5285,16.04,0,-0+ver=2

    4. What other useful sources could you provide (for example: technical environment, link, official sources, news, MapShare Reporter report ID, map or device version)
    http://wegwerkmeldingen.nl/pdf/maakpdf3.php?Objectnummer=1747213&regio=5&modus=1
    MSR-ID 09ae2bad-d0d5-4b78-bad9-33b983279201

    5. Remarks (general issue description)
    Road is closed in BOTH directions.
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi RGM71,

    Thanks for these! I've forwarded them to the team :D

    Thanks for using the template! It helps me a lot :D

    Cheers, Mikko
  • RGM71RGM71 Posts: 363 [Renowned Trailblazer]
    Thanks Mikko! :)
Sign In or Register to comment.

Who's Online9

nital_testing
nital_testing
westlife70
westlife70
+7 Guests