Runner 3 wristband

Mhogendoorn
Mhogendoorn Registered Users Posts: 6
Neophyte Traveler
edited January 24 in TomTom Sports
I've been on holiday and swimming in a pool with chlorine. The wrist band shows discoloration. This doesn't seem normal for a sport watch for swimming.. anyone else have this issue?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    I have not seen it reported here but it could have been an extra high level of chlorine in the pool or just some variation in the rubber in manufacturing. If it is purely cosmetic it will not impact the watch usage but if you are concerned call Customer Support and see if they will swap out the band for a new one. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.