Multisport Watch Factory Reset — TomTom Community

Multisport Watch Factory Reset

jchilljchill Posts: 1 [New Traveler]
edited January 2019 in Runner & Multi-Sport
I have had the Multisport watch for 2 seasons now and have really liked using this product. A few days ago it froze on me and it would display the time, but none of the buttons would work. I charged it overnight and it seemed to pull all of the data off the watch, but when I unplugged it it wanted me to reconnect it to my computer and asked to do a factory reset. I am now caught in a loop of it doing the factory reset and then going right back to wanting to do a factory reset. Is there any way to get out of this loop? I would appreciate any help. Thanks.



  • tfarabaughtfarabaugh Posts: 16,806
    I would try to perform a reset on your watch using the recovery mode, follow these steps (also in the link below):

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

    How do I perform a reset?:
  • KoenraadKoenraad Posts: 1 [Apprentice Traveler]
    dear jchill, did you get the watch back to normal?
    I have the same problem...

    Thanks for your reply
  • quitorunnerquitorunner Posts: 1 [Apprentice Traveler]
    Ummm, with all due respect, how the heck am I supposed to do what you suggest if the button is completely unresponsive???
  • Santiago_DunneSantiago_Dunne Posts: 1 [Apprentice Traveler]
    I experienced exactly the same issue as "Jchill" on my Multisport Cardio.
    the rocker stop working last week and the watch got stuck on the time page.
    today I finally got lucky and the watch sync to my PC.
    I started the "Factory Reset" procedure, and I never passed the first stage.
    now I'm stuck on the same reset loop. I can not get into the reconfiguration stage.

    Did Tom Tom Tech-Support sorted out a solution for the above problem?

    I've been searching the web and the rocker issue is well known.

    Thank you,
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