An error occurred. This file cannot be uploaded.

nrp6
Registered Users Posts: 24 
Master Explorer

Master Explorer
Guys
Using MyDrive on a Windows 10 machine, Google Chrome, I'm trying to upload a GPX file and it is giving me this error message. (attached).
So I tried a few things.
- Maybe the file is corrupt. It was originally created with the TyreToTravel software, so let's isolate this - I created a new file, very simple, with a route that is barely 2 miles long, using Garmin Basecamp software. Same error message.
- Maybe the problem is Chrome. I tried Internet Explorer - same issue.
- Next step I moved the files to a different computer running Windows 7 and tried Chrome and Explorer - no luck, same error.
So I wonder if anyone else is having this issue. This just started for me yesterday. It used to work fine before.
Maybe there is a problem with TomTom servers?
Any suggestions?
Using MyDrive on a Windows 10 machine, Google Chrome, I'm trying to upload a GPX file and it is giving me this error message. (attached).
So I tried a few things.
- Maybe the file is corrupt. It was originally created with the TyreToTravel software, so let's isolate this - I created a new file, very simple, with a route that is barely 2 miles long, using Garmin Basecamp software. Same error message.
- Maybe the problem is Chrome. I tried Internet Explorer - same issue.
- Next step I moved the files to a different computer running Windows 7 and tried Chrome and Explorer - no luck, same error.
So I wonder if anyone else is having this issue. This just started for me yesterday. It used to work fine before.
Maybe there is a problem with TomTom servers?
Any suggestions?
0
Comments
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Guys.
I contacted support. The issue was on their side and it is now fixed.
Thanks TomTom for the prompt action here.0 -
Hi nrp6,
Welcome to the Community!
There was a server outage yesterday for few hours and is resolved already.
Thank you for posting the updates here which helped other users to know about the fix implementation.
Cheers,
lampard0 -
I am having same problem and it is 8/20/170
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Hi revsb1,
Welcome to the Community!
The issue originally discussed here has indeed already resolved. You might be experiencing a similar symptoms due to something else. I'd recommend you to start a new topic and provide some more information about your problem so that we can better help you.
Cheers, Mikko0