Spark 3 doesn't recognize Earbuds

RuntoMusic
RuntoMusic Registered Users Posts: 5
Master Traveler
edited January 24 in TomTom Sports
Hello, I just got the TomTom Spark 3, and I am having trouble connecting them to my earbuds, the Jaybird x3's. I have looked around for a solid answer, but I cannot find one. I will describe my problem:

When I go to connect my products (I start the earbuds first.) the x3's tell me they are connected (no other bt devices turned on.) But the Spark 3 continues searching for a device. I do not understand why the x3's recognize the connection but the Spark 3 does not. I have alreadly reset both products, to no success. If anyone has any ideas, I would love to know, Thanks.

Comments

  • RuntoMusic
    RuntoMusic Registered Users Posts: 5
    Master Traveler
    UPDATE: I was able to connect to the TomTom provided earbuds, but still not to the x3's.
  • asquare
    asquare Registered Users Posts: 3
    Apprentice Traveler
    The Jaybird X3 works with Tomtom Runner 3 / Spark.
    1. Press up button on watch from the clock screen to search for headphones.
    2. With your Jaybird X3 turned off, press & hold the POWER button until you see the LED flashing red / green. A voice prompt will say "SEARCHING FOR YOUR MUSIC DEVICE".
    3. Once connected, your X3 voice prompt will say "HEADPHONES CONNECTED". A tick appears on the watch.

    I personally feel that connecting the watch & X3 at an isolated area of your house / furthest away from other bluetooth devices works best for me. When pairing, try to place your watch & X3 as close as possible.

    Good luck! :D:D
  • RuntoMusic
    RuntoMusic Registered Users Posts: 5
    Master Traveler
    Thank you for your response. I tried pairing away from other bt devices, in the order you suggested, and my Spark 3 still does not find my ear buds. I get the "headphones connected" voice prompt, but no tick, and no music. Should it take more that one attempt? :(
  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • RuntoMusic
    RuntoMusic Registered Users Posts: 5
    Master Traveler
    Again, I have paired them in the suggested order, but I still get no recognition from the Spark 3. I hear the headphones connected prompt from the x3's, but that'ts it. No music. Is there some patch or something out there to fix this? I have tried reseting both devices. The watch works great other than this. Thanks for the help.
  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    First thing to try is a factory reset, which generally resolves most issues. Most BT LE devices should work, but some work better than others, and some don;t work at all. Price seems to not be a factor as the cheaper ones often seem to work better than the expensive ones. This is due to the fact that cheap models are more likely to use the base BT protocols and not customize them for advanced features or settings like more expensive models do (and there is no way of knowing if a manufacturer has tweaked the protocols to take them out of compliance). The BT standard is in such a way a 'standard' that it can be widely interpreted with different settings for buffer sizes, time outs, profiles, protocols, antenna configurations, etc.. TomTom cannot change their code every time a manufacturers messes with the BT coding. This is a case where paying more will not increase the chances of connectivity, it may actually decrease it. There are thousands of models out there so there is no way for TT to test them all and since the manufacturers often tweak the BT settings there is no way to know upfront if a pair will work or not. At a minimum they need to be BT LE and support A2DP and AVRCP, the two protocols necessary to play music. Your best bet is to buy them from someplace with a good return policy so if they don't work you can return them and try another brand.

    There is no patch to fix it as it is a problem with your specific brand of headphone and they are not going to do a patch for one brand or model unless they are one of the top selling models and there is enough of an overlap with users.

    I hope this helps, please let me know if this answered your question. If it did, please mark it as a solution so others can look for it if they have the same question.
  • RuntoMusic
    RuntoMusic Registered Users Posts: 5
    Master Traveler
    Thank you. But the Jaybird x'3s are a top brand... :P

    Anyway, I will attempt a factory reset yet again to see if it can be resolved.
  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    Sure, but what is the overlap between Jaybird x3 users (not just general Jaybird users) and TomTom users?