tomtom spark 3 cardio - heart rate monitor not working

decroche
decroche Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
bought watch Jul '17, heart rate monitor was working. could see heart rate in runnning graphs and resting heart rate.
but recently stopped working. the heart rate menu in the tracker menu is greyed out. so can not turn it on.
I have read other forum posts which suggest turning the goals on and off but this has not worked.

tomtom spark cardio
Version: 1.3.255
HRxxxxG-0xxxxx

Mod edit: Please don't post private/personal information on a public forum.Thanks!!

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi decroche,

    Welcome to the Community!

    Can you double check that you have the sensor turn on in the Sensors menu?

    Cheers, Mikko
  • decroche
    decroche Registered Users Posts: 2
    Apprentice Traveler
    Hi Mikko,
    Thanks for your reply. I turned on the heart rate monitor in the Sensors menu
    and it has re-activated the heart menu in the tracker menu.
    I then activated the HR Monitor and tested with a run activity
    and I can see it is working
    Thanks
    Declan

    PS: I thought the Sensors menu was just for external sensors ?
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Declan,

    I'm glad to hear you got it sorted! :D

    The Sensors menu is indeed for all sensors.

    If you're satisfied that your question has been answered, please mark the topic as solved so that others with a similar question may find the answer easier.

    Cheers, Mikko