After update my tomtom spark cardio 2

Tontella
Tontella Registered Users Posts: 50
Outstanding Explorer
edited January 24 in TomTom Sports
hi after update my tomtom cardio spark 2 version 1,3,2,55
dont find my bluetooth Jabra Halo Smart
i has reset many times to on my headset not WORKING :(

before its working very well

please help

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,932
    Superuser
    First thing to try is a factory reset of the watch, which generally resolves most issues. If you can reset the headphones at the same time that would be ideal (not just restart them, most have a button combination that erases all pairings from the headset). Also make sure they are not paired with your phone or anything else as they can only pair with one device at a time.

    Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.