Cannot log in to Smart Media System (2nd hand Smart Car)
I have now been trying to sign in to my Smart car Smart media system since early June. I logged a support call and after 3 weeks, 2 support people many resets and 3 accounts, cannot still sign in ("username or password incorrect") to my TomTom account in the car ! The website shows the serial number against my account.
Live traffic and everything else seems to be working ok, i.e. connecting to phone etc.
When I logged in I get notification that the device is linked to my account, but this makes no difference ! TomTom have told me that it is linked (although right now I have deleted all serial numbers from accounts)
TomTom again got back to me on Friday and suggest I talk to Mercedes as they are saying it is their issue, but Mercedes seem unable to answer the issue either, well they have not got back to me yet !
I believe this is a Tomtom support issues, but extremely disappointed with level of service so far.
I have asked them to refer to 2nd/3rd line support & how I log a complaint, but this is going now-where either.
It is a shame that it is a built in piece of kit otherwise it would have been removed by now.
Can anyone help me, I have tried pretty much most things (including 3 email accounts) ?
Has anyone seen the issue ?
Is it hardware/software ?
A really frustrated TomTom user.