TomTom Runner & Multi-Sport Stopped Worked — TomTom Community

TomTom Runner & Multi-Sport Stopped Worked

anakeleaanakelea Posts: 2 [Apprentice Traveler]
edited January 2019 in Runner & Multi-Sport
My TomTom Runner & Multi-Sport watch suddenly stopped working yesterday. I put it on and went for a walk, using it just as a watch with the intention to check my heart rate after going about 1000 steps. When I looked at it, the screen was blank. I assumed the battery had died (although that would have been odd) and connected it to charge via USB once I got back home. But it wouldn't take a charge. Now the screen will very briefly flash what looks like two hands. I tried connecting to my computer and the TomTom Sports Connect app but it won't recognize the watch. I followed the directions to reset the watch via Recovery Mode and that didn't work either.

Any ideas on what I need to do to get it to work again?

Comments

  • anakeleaanakelea Posts: 2 [Apprentice Traveler]
    anakelea wrote:
    My TomTom Runner & Multi-Sport watch suddenly stopped working yesterday. I put it on and went for a walk, using it just as a watch with the intention to check my heart rate after going about 1000 steps. When I looked at it, the screen was blank. I assumed the battery had died (although that would have been odd) and connected it to charge via USB once I got back home. But it wouldn't take a charge. Now the screen will very briefly flash what looks like two hands. I tried connecting to my computer and the TomTom Sports Connect app but it won't recognize the watch. I followed the directions to reset the watch via Recovery Mode and that didn't work either.

    Any ideas on what I need to do to get it to work again?

    I think I may have solved it myself by doing a complete Factory Reset. It seems to be recognized again and is now charging via my computer. Thanks to anyone who has already put any thought into the problem.
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