TomTom Traffic services coverage out of country- GO 6200/5200/620/520
Thank you for contacting TomTom Customer Support. My name is xxxxx and I am happy to assist you with this.
Due to higher than normal email volume, we apologize for delay in responding to your query. Any inconvenience caused is deeply regretted.
Mr. Miller, I'm sorry to learn that the traffic feature on the GO 620 did not work when you were in Europe. I can understand the inconvenience you are facing due to this and I'll assist you to get the resolution.
I would like to mention that the traffic on your GO 620 depends on the SIM on your phone. If your SIM on your phone is able to connect to the internet in Europe, then the GO 620 should be able to receive the traffic. If not, then it could be because the bluetooth tethering of that particular carrier in Europe is enabled in which case we suggest customers to contact the carrier support to enable it.
As the GO 620 is for the World navigation, these are purchased by the customers who often travel across the globe and the customers are able to use it in other countries without any issue. I would, hence, request you to please try to use the GO 620 in your next trip to Europe with tethering enabled and let us know if you are still facing the issue with it.
MikkoK, I really do appreciate all that you try to accomplish through this forum. I would really like to hear your definitive thoughts on this.