Battery indicator of Bandit

Zonan
Zonan Registered Users Posts: 2
Apprentice Traveler
edited January 25 in TomTom Sports
Hi,
I have just bought a tomtom bandit.
After the first charge of the battery it shows a full battery.
After filming for about ten minutes is shows a half empty battery.
After 20 min it shows 0%.
In total I dit use the bandit for two hours with an indicator that says battery is empty.
All tree indication options show an empty batt.
On display, on the app and the 4 leds.
When I charge the batt after 20 min usage (indicator says empty) it shows 1 led flikkering, then 2 and so on till 4 led's in less then 10 minutes.
So my conclusion is that the indicator is not working.
Is there a solution for this issue?
I use the latest firmwere according to the tomtom software.
regards Thijs

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Thijs,

    Welcome to the Community and sorry for my late reply here!

    Did you get this sorted already? If not, I'd recommend you to reset your Bandit [support FAQ - Reset Bandit] to make sure there's no software glitch causing this.

    Cheers, Mikko
  • Zonan
    Zonan Registered Users Posts: 2
    Apprentice Traveler
    Thanks for the information. I dit the reset but this did not solve the problem.
    Even if the indicator says empty the camera runs for two hours.
    So I can use it but have no info about the battery.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Zonan,

    I'm sorry to hear the issue persists!

    I'd recommend you to contact Customer Service for further assistance.

    Cheers, Mikko
  • spacegremlin
    spacegremlin Registered Users Posts: 21
    Apprentice Seeker
    if its a new 1 i ideed would return it.

    because, i did not had the same problem as you.
    but i had a new 1, and the battery itself was hot, and the usb connector was very very hot.
    i returned it, got a new one, and all was fine.

    What i want to say is. Somehow there are some tomtom bandits with serious battery problems.