Re-connect Runner 3 watch after disconnecting from phone

lst Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I can't re-connect my runner3 watch to my phone with tomtomsport app
doing connect new, code pops up but watch goes direct back to settings menu
How can i connect and existing watch again?


  • tfarabaugh
    tfarabaugh Posts: 16,975
    You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: factory reset the watch (optional), uninstall the app (optional), remove or forget the watch from the phone's BT menu, reinstall the app (only if you uninstalled the app), select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.