No TomTom Traffic in Croatia on GO 5100

Luziol
Luziol Registered Users Posts: 18
Outstanding Wayfarer
edited January 2019 in TomTom Services
Hi,
After expanding traffic coverage to Croatia on 20.06., there is still no traffic information on my device (I'm currently in Croatia)
Please advise how to fix it.

Regards
Lukasz
«1

Comments

  • Niall
    Niall Posts: 11,114
    Superuser
    @Luziol

    According to this FAQ https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/europe/
    There are speed cameras for Croatia but not "Traffic"

    Also Mikkok said he would announce when it will be available to your previous query
    Mikkok wrote:
    We're working hard to improve and expand the coverage of TomTom Traffic. We recently announced expansion in Latin America but there are plans to expand elsewhere as well. I'll announce all releases here on the forum and will post about this as well as soon as more information becomes available so stay tuned
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
    Since 20.06 Croatia is covered.
    Sygic navi uses TT maps and traffic - Croatia is already covered there.
  • Niall
    Niall Posts: 11,114
    Superuser
    @Luziol

    Sorry missed that announcement :(

    Suspect you might need to "factory reset" your device by choosing Settings (cog wheel) - System - Reset - Reset. Note, that this will delete your personal information, e.g. My Places and destination prediction data. You can save and restore My Places with MyDrive.
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
    Thanks for the tip.
    Factory reset did not help. Still no TT traffic in Croatia?
  • dhn
    dhn Posts: 33,382
    Superuser
    Anything here?:
    http://uk.support.tomtom.com/app/answers/detail/a_id/10316

    Support to perhaps assist:

    Polska (Poland)
    +48 22 30 62 335
    Poniedziaek-Pitek 09:00-17:00
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
    Nope, been there done that.
    I contacted support. Let's wait for reply.
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Luziol,

    Thanks for flagging this!

    Coverage for the new regions is indeed not available for all devices and platforms yet. Once we have the coverage available you'll see it in MyDrive and the page at tomtom.com/coverage will be updated.

    Cheers, Mikko
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
    Hi Mikko,

    Thanks for update.
    Do you have availability date for GO5100?
    I will drive through Croatia on 30.06 and I wonder if I would stuck in traffic jam there ?

    Br
    Lukasz
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi Lukasz,

    Unfortunately, I don't have further information about this but I doubt it'll get rolled out soon enough for your next trip.

    Cheers, Mikko
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
    Hi Mikko,

    Thanks for info, I'll stick to Sygic for my next trip.

    Regards
    Lukasz
  • Met-Mann
    Met-Mann Registered Users Posts: 51
    Master Traveler
    Do you plan to coverrage live traffic in Estonia, Lithuania and Latvia soon?
  • Met-Mann
    Met-Mann Registered Users Posts: 51
    Master Traveler
    and Romania? Live traffic coverage in Bulgaria doesn't make sence especially for truck drivers, if you exclude Romania from traffic service.
  • Met-Mann
    Met-Mann Registered Users Posts: 51
    Master Traveler
    Sorry, I just read the brilliant news!
    http://corporate.tomtom.com/releasedetail.cfm?ReleaseID=1030689
    Even Ukraine will be covered, but I can't see any jams or closures in Croatia, Estonia, Latvia, Lithuania, Romania and Ukraine, when using the My Drive App.
    Is live traffic in these countries available in the Go mobile app?
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Managers and Staff
    Hi all,

    Thanks for all your feedback here!

    I'd like to note that the press releases regarding TomTom Traffic or Maps are mainly directed to our B2B and governmental partners. Our services are developed by independent units and they have many customers of which TomTom Consumer is one. It takes a while until new features and updates can be implemented to the consumer products. Once they are available we'll announce them here as well :D

    Cheers, Mikko
  • JanuszJ
    JanuszJ Registered Users Posts: 1
    Apprentice Traveler
    Just came back from Croatia 3 days ago.
    Traffic still doesn't work :)

    Pzdr!
  • ephendi
    ephendi Registered Users Posts: 10
    Master Explorer
    Any news about traffic in Croatia?
  • Forcit
    Forcit Registered Users Posts: 4
    Apprentice Traveler
    ephendi wrote:
    Any news about traffic in Croatia?
    still not works, crossing Croatian border in 3.5.2018 and livetraffic gone, what works fine in CZ and AT when driving south directions.. someone ready taken money these service if i understand correctly ? 072e824e-e541-413a-a3da-822964e403ff.jpg
  • Forcit
    Forcit Registered Users Posts: 4
    Apprentice Traveler
    Why Tom tom not works in EU ?
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
    Hi,

    over a year has passed since this announcement: Traffic in Croatia

    and still no traffic in Croatia on GO5100.

    When will it be available on devices?

    regards
    Lukasz
  • ephendi
    ephendi Registered Users Posts: 10
    Master Explorer
    Just roaming problem. Traffic working well via shared internet.
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
    GO5100 does not have bluetooth. Also, Croatia traffic is not visible on MyDrive app nor website.
  • ephendi
    ephendi Registered Users Posts: 10
    Master Explorer
    Ups sorry i have 5200
  • Luziol
    Luziol Registered Users Posts: 18
    Outstanding Wayfarer
    @MikkoK
    Hi MikkoK, any news about Croatia traffic?

    regards
    Lukasz
  • dhn
    dhn Posts: 33,382
    Superuser
    Luziol wrote:
    @MikkoK

    Hi MikkoK, any news about Croatia traffic?

    regards
    Lukasz

    @Luziol

    Mikko no longer works for Tomtom. You might try getting the attention of @VikramK who is a moderator here now.