TomTom earphones - audio bad quality

mario81ila Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
I bought tomtom spark3 + tomtom earphones and every time I go out running audio quality is very bad.
Does it mean that product is faulty?
Is there any solution to above issue?


  • tfarabaugh
    tfarabaugh Posts: 16,943
    Reception issues are generally from the watch not being on the same side of the body as the headphone antenna. With the headphones with the controls on the right, the watch needs to be on the right. On the ones on the left, the watch needs to be on the left and the control pod needs to hang a bit loose, don't have the neck strap cinched up tight. The watch has a small power supply so it transmits a weaker signal than a phone or tablet so it is very sensitive to position. It really needs to be on the same side of the body as the antenna so your body doesn't block the signal. There are numerous factors that affect playback quality: the placement of the antenna in the headphones, the strength of the antenna, the strength of the signal produced by the watch (which is limited by transmission standards), the environment it is used in (which determines how much signal is lost versus bounced back to the headphones), battery strength of the headphones, etc.. You also need to look at how many layers you are wearing. If you have multiple layers of clothes on it will also block the signal. The only thing a user can really impact is the location of the watch relative to the antenna headphone and how much layers they are wearing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.