Playlists uploaded but don't show on watch — TomTom Community

Sports [Connect][Apps][Website]

Playlists uploaded but don't show on watch

DZDDZD Posts: 3 [Apprentice Traveler]
edited November 2018 in Sports [Connect][Apps][Website]
First use of runner 2+music watch.
I tried putting playlists on the watch (iTunes) but this is what happens:

- my sports connect finds all playlist without problem
- uploading playlists seems to go well
- but no playlists will show up on the watch. (Seems like the watch only recognises the original runningtrax playlist)

All files are mAAC .m4a or mpeg
XML library share is checked

how do i do this with iTunes? what do i do wrong?

Comments

  • tfarabaughtfarabaugh Posts: 16,676
    Superusers
    Do you own all the tracks? The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. MySports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Mark BartlettMark Bartlett Posts: 23
    Staff
    Do you have BitLocker or something similar enabled on the watch music volume? This can sometimes be enabled by company policy if you are using a work PC. If the music volume is encrypted by BitLocker the watch won't be able to see it's contents.
  • DZDDZD Posts: 3 [Apprentice Traveler]
    Hi
    Thanks for replying.

    Most music is ripped from Original CD, i don't suppose these are protected.
    No workPC, no Bitlocker nor similar

    I Succeeded in adding some music tot the Original playlist "Running Trax", but only after following steps:
    - adding the mp3 'running trax' to my iTunes library, and rename it
    - deleting all playlists from the watch
    - making a new playlist 'Running Trax' in iTunes and adding several files
    - uploading the new playlist to the watch.

    I don't succeed however in adding more than one playlist to the watch.
  • DZDDZD Posts: 3 [Apprentice Traveler]
    still don't succeed in adding more than one playlist on the watch.
    Anyone an idea?
  • Mark BartlettMark Bartlett Posts: 23
    Staff
    DZD wrote:
    still don't succeed in adding more than one playlist on the watch.
    Anyone an idea?
    Hi, I sent you a private message about send us application logs. Apologies if you missed it, it should be in your Forum Inbox.
    Mark
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