Can't Log in to MyDrive Route planner online

RobertShaw66

Whenever I open Mydrive and click "Log In" the square box appears but before it finishes opening it disappears so I can't log in. It continually does this.

Only working occasionally

I'm using Chrome

VikramK

Welcome to the community:)

We are coming across similar reports from the customer service and also on the community. The issue looks seems to be related to browser compatibility. Our technical team is working hard to get this resolved.

In the meanwhile could you try clearing cookies, browser history you are using and see if the website loads? Perhaps you can also try using a different browser.

Apologies for the inconvenience caused.

Regards
Vikram

RobertShaw66

Yes I've tried all those things. I'm now forced to use Microsoft Edge if I want to use MyDrive.

MikkoK

Hi Robert,

Welcome to the Community from my behalf as well!

We've release an update to MyDrive yesterday to fix some of the issues Vikram mentioned. Could you try again and post back here, please?

I'd also recommend to clear the cookies and browser history once more.

Cheers, Mikko

gdpmusic

How do I change browser?

big

@gdpmusic The easiest thing to do would be to download a different browser to have on hand when you need it. For example, if you go to http://firefox.com and press "Download" the Firefox browser will download. You can use that when you need to.

popotla

I am encountering this same problem on 19-08-18 so it seems that despite the above, TT hsn't yet solved it. Very frustrating.

I'm using Firefox, will now try Chrome.

VikramK

@popotla

This topic was started last year and the issue discussed was sorted then.

Today tested it using Firefox and it worked for me...

Could you try again, may be it was a temporary issues with the website.

Regards
Vikram

Tag1956

This problem is still occurring. "Whenever I open Mydrive and click "Log In" the square box appears but before it finishes opening it disappears so I can't log in. It continually does this." I'm using Safari on a MacBook Pro. When I use Safari on my iPhone or iPad it works fine.

big

Hmm, works ok on Safari on a MacBook for me. Any chance for Firefox?

MrM

Same thing here. Login failes in the way mentioned above, using Chrome on Windows 10.
Using Microsoft Edge is ok.

MrM

I see that the tag "solved" is an attribute on this topic.
Please take it off? Or should I create a new topic?

philhtc

white box for login appearing and quickly disappearing for me too win 10 64bit any new answers to the fault

DougLap

Hi @philhtc

I occasionally get that happening on Safari on a Mac. It usually sorts itself out later but in the meantime if I switch to another Browser that usually works normally whilst Safari isn't. In my case I use Firefox..

Doug

philhtc

i have just updated java on my desktop, now it works, Maybe thats what my problem was all along

tupacamaru73

Hello,

I cannot connect from the website:
Page error
Sorry something seems to have gone wrong. The webpage you are looking for is temporarily unavailable, which may be due to planned maintenance. Please come back later.

And also via My Drive Connect: so I cannot update my device.

Could you please help me?

Thank you,
Alessandro

DougLap

Hi @tupacamaru73

Just checked My Drive Connect software and My Drive website both running okay.

Suggest you try again and if still having trouble with My Drive Connect then delete the software then restart your PC and reload the software from the Tomtom website.

Doug

tupacamaru73

Hi @DougLap ,
I followed your hints, but nothing since Sunday I cannot connect to My Drive Connect.
I can login on the website, but then I cannot see my profile.

tupacamaru73

I solved the issue by creating another account with another email address.

psiho051

Page error
Sorry something seems to have gone wrong. The webpage you are looking for is temporarily unavailable, which may be due to planned maintenance. Please come back later. Never again tom tom navigator !!!

DougLap

Hi @psiho051

Just tried to open My Drive webpage with Safari on MacBook Air would not open. Tried it with Firefox and opened straight away|

Doug

Steve Rawcliffe

Doesn't work on Chrome for me, but works fine on Firefox. Lazy programming.

YamFazMan

Hi
@Steve Rawcliffe

Win 10 Dell Desktop.....
Chrome Login... Works (Quickest screen redraw)
Firefox Login... Works
Microsoft Edge Login... Works
Microsoft IE11 Login... Works (But almost unusable, screen redraw is like watching paint dry)

ATB YFM

wsmc81

Trying to get my travel computer set up for a 3 week vacation in EU. Just bought Rider 550 and working through connection issues with Iphone and Bluetooth helmet connections. I have not updated to ios13 ... one issue at a time is enough.

Travel laptop is SurfacePro 4 running Windows 10 ...

Using Google Chrome I am getting the same login in issue where the popup login is blank and then the popup disappears. Can't login.

Works fine on Internet Explorer, though it seems like it is running slower.

wsmc81

Sorry .. Make that MS EDGE , not Internet Explorer.

YamFazMan

Hi
@wsmc81

I not sure from your post what you are tying to achieve with the Surface Pro ???
But there is a problem using with MyDrive Connect and the Surface Pro
_________________________

Re "Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"

Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed
________________________________

Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show

Laptop users also see Note (1) & (2)
Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... I had to edit the Registry to activate the advanced setting in the Power Menu
Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu

See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

ATB YFM