Hi i have subscribed to TomTom Go on my Mobile and have just been out to see if all ok, well it seems not. Very impressed with the usability and Maps look great on my Mobile. Problem is i use my Mobile to play Music through my Car speakers [Amazon Music] , and the voice for Maps is very low, i can't hear it over the Music, when i tried to increase using the Volume setting for Maps it just increased the Music at same time? When i changed volume via mobile same thing.
Prior to Tom Tom i had been using Now Maps and this worked fine without me having to change any settings, i think it used to slightly mute my music before giving me instructions. I connect Mobile via Cig adapter although i do have a separate usb which i have not tried yet, perhaps that would work?
Any ideas would be most appreciated Thanks
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Welcome to the Community!
I'm afraid there isn't very much we can do here. The app currently uses the Media channel for audio output which is the same used by music apps. What you could try is to turn the volume down from your music app and making sure it's at max in GO Mobile.
Cheers, Mikko
Have gone back to Here we go Maps for the time being.
1. Navigation instructions are cut off at the middle and then resumed a few seconds later
2. Navigation instructions volume is still not high enough. Even after setting the separate volume level for navigation to 100%
By comparison, navigation instructions on HERE WeGo work perfectly: clear and loud enough. Shame TomTom hasn't been able to fix this issue because it's a clearly superior app in terms of UI and features.
I'm willing to provide debugging information and, if necessary, to do beta testing.
Version: 1.17.1 (no previous TomTom Go version was ever installed on the device)
Android version: 6.0.1
Hardware: Double DIN head unit
2. Navigation instructions volume is still not high enough. Even after setting the separate volume level for navigation to 100%.
I just used the app and it is definitely too quiet, i.e. navigation instructions, in my case via bluetooth headset (which worked fine in combination with another device I have the same app installed on), are too low in volume.
Could you please fix this?
First check if TomTom's internal volume is set to 100%.
Then, if you're using a "computer voice", try switching to a "recorded voice". I noticed the latter are louder.
You may also try to fiddle around with the audio channels to see if that makes any difference.
https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/tomtom-go-mobile-app-not-compatible-on-headuint-running-kitkat-1023454/index1.html#post1168881
https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/installing-tomtom-go-mobile-on-a-built-in-android-system-in-the-car-1026627/index1.html#post1182357
https://en.discussions.tomtom.com/search?q=headunit&forum=156
To me it seems like there must be an issue with how the audio from Go is routed on the phone. I can have spoken instructions from Go to the on-board audio-system, but only by using the media-channel for audio and have the on-board audio-system set to use Bluetooth for media input. Thus no radio :-(
One is that there should be an option that the app automatically raises the volume to the highest when bringing the app to the foreground. I actually had this option (via a third party) on my Windows mobile device many years ago when running the TomTom app!
Second, the actual voices are too quiet. The option of choosing a spoken voice is not a good solution, firstly I do not think the spoken voices are louder; and secondly, the spoken voices do not read out place names. Only solution here is that the recordings are made louder, and I mean the computer voices too.
The navigation screen works well.
Help!