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Welcome to the Community & sorry about the delay in response!
I can see that you already raised a refund request with our customer support and the representative sent you the instructions for returning the watch back. Please respond to the incident if you've any further questions.
I have the same problem. Is there a solution or do I have to return to the shop?
Sorry about this! This is an error in the TomTom Sports Connect software that will be fixed in version 3.2.8. This software will be released in the next coming days.
Comments
Welcome to the Community & sorry about the delay in response!
I can see that you already raised a refund request with our customer support and the representative sent you the instructions for returning the watch back. Please respond to the incident if you've any further questions.
Regards,
lampard
Community Manager
Community Manager