Sports Connect & Spark music upload

Prevorian Registered Users Posts: 5
Master Traveler
edited January 24 in TomTom Sports
sorry for my bad english. i'm an italian fan. i have tom tom spark music and i have installed My sports connect. But...SURPRISE!! The interface is poor and when i try to organize my music, there isn't any option and there is no interface like english version. I saw the video examples, and here there is pretty layout like Itunes. in Italy NOTHING!! I have tried to download the english version,but when i installed, the italian version come back!! Please HELP ME!!


  • lampard
    lampard Administrators Posts: 5,954
    Hi Prevorian,

    Welcome to the Community & Sorry about the delay in response!

    Can you please try to re-install the Sports Connect software on your computer? I would advise you to uninstall the existing the Sports Connect software from the Control Panel on your PC and download the new copy of Sports Connect PC application from to install.

    Let us know how it goes and if the issue still persists then perhaps attaching the screenshots will be helpful to understand the issue.

  • Prevorian
    Prevorian Registered Users Posts: 5
    Master Traveler
    Thanks. I'll try!!
  • Prevorian
    Prevorian Registered Users Posts: 5
    Master Traveler
    alas!! nothing to do! If i try to download the Sports Connect english version, the file is in italian language again!!
    this is the interface. Poor and incomplete..not like the youtube version..
  • Prevorian
    Prevorian Registered Users Posts: 5
    Master Traveler
    You see? When i see the tom tom's trailer about this app, i see a complete layout, a screen split in two or three parts. I DON'T UNDERSTAND..
  • tfarabaugh
    tfarabaugh Posts: 16,938
    What you are seeing is the MySports Connect computer program. That is the only version of it that exists, in Italian or English, there is no split screen or anything else, this is the exact layout. My guess would be that the video you are referring to is either showing one of the phone apps or the MySports website, which are different programs or a program from a different company. Please feel free to post a link to the specific video to prove your point. You have a few options to put music on the watch. You can create playlists and load them through here or you can copy music right onto the Music drive on the watch through an Explorer window (the watch mounts as a hard drive) and it will create a playlist for each folder you create. Here are the full details on Music on the watch:

    The MySports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists). These playlists are then listed when you connect your watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. MySports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    You can also drag and drop folders of music to the watch itself or create folders using an Explorer window (it is mounted as a hard drive). Just place them in the Music folder and it will make a Playlist named after that folder.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in MySports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by MySports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Prevorian
    Prevorian Registered Users Posts: 5
    Master Traveler
    Tjamk you SOOO MUCH, Tfarabaugh!! Your post is BIBLE for me. Complete and very clear!! Great.
    I will follow your instructions. And..excuse me again for my horrible english!!!