Rounds on Android backup

Edreedyk
Edreedyk Registered Users Posts: 21
Apprentice Traveler
edited January 24 in TomTom Sports
Good day

I have a new phone and copied all rounds in the installation folder.
But the app does not show them.

New rounds are ok but not the old ones.

Does any body has a solution..

Thx in advance for your help

Comments

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,584
    Community Manager
    I guess the problem is with where you copied the files to. See this article on how to backup the rounds. It gives you the storage location.
    http://uk.support.tomtom.com/app/answers/detail/a_id/23809
  • Edreedyk
    Edreedyk Registered Users Posts: 21
    Apprentice Traveler
    Thanks for yr reply.
    That is exactly what i did.
    In the folder all my previous rounds are there.
    yesterday i played a new round and this one shows up in the app.
    When i check the folder then this new round is exactly where my other rounds are even the number was chanced in the next sequel

    00940058_20170520_090029_null_null.ttbin ----> old round created on old android phone
    00940059_20170523_183254_null_null.ttbin ----> new round created on new android phone

    Unfortanatly only the new round is now in the golfer app
  • Edreedyk
    Edreedyk Registered Users Posts: 21
    Apprentice Traveler
    Is there already a solution for above

    I really need the old data on the app.

    Please help
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,584
    Community Manager
    Edreedyk wrote:
    Is there already a solution for above

    I really need the old data on the app.

    Please help
    Would it be possible to get a screenshot? I get .golf2 files created on my iPhone. I see that you're in Android, though.
  • Edreedyk
    Edreedyk Registered Users Posts: 21
    Apprentice Traveler
    I d o not think i can add a screenshot.
    Is there a possibility to add
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,584
    Community Manager
    Edreedyk wrote:
    I d o not think i can add a screenshot.
    Is there a possibility to add
    Below the reply field there is an icon showing a landscape. Clicking this lets you add an image.
  • Edreedyk
    Edreedyk Registered Users Posts: 21
    Apprentice Traveler
    Ah ok probably on Windows. Not on my mobile phone ??
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,584
    Community Manager
    Edreedyk wrote:
    Ah ok probably on Windows. Not on my mobile phone ??
    Didn't think of that. Thanks for sending the screenshot by email. I'll forward it.
  • Edreedyk
    Edreedyk Registered Users Posts: 21
    Apprentice Traveler
    Is there already a solution for this.

    It is taking a long time now, and all my rounds saved on a previous phone will not be seen on the new phone, after copying to the correct directory (Android)
  • Tomgolfer
    Tomgolfer Registered Users Posts: 1
    Apprentice Traveler
    is this problem already resolved? I do have the same problems with my new samsung mobile. Old rounds doesn't show up after i moved the old rounds to the new Phone.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,584
    Community Manager
    Tomgolfer wrote:
    is this problem already resolved? I do have the same problems with my new samsung mobile. Old rounds doesn't show up after i moved the old rounds to the new Phone.
    Final tests on an update to the Android app that should fix this issue are ongoing. We're releasing as soon as we can.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,584
    Community Manager
    Can you connect your watch to your computer? TomTom Sports Connect should now offer a software update.
  • Edreedyk
    Edreedyk Registered Users Posts: 21
    Apprentice Traveler
    Thx guys.

    Update this morning and all my history rounds are visible again.


    Good job