Tomtom Multisport-Flashing Hand on my screen — TomTom Community

Tomtom Multisport-Flashing Hand on my screen

EnriquebrEnriquebr Posts: 1 [New Traveler]
edited January 2019 in Runner & Multi-Sport
Every time I look on my tomtom screen two flashing hands appear and I dont know why.

Any idea? I have reseted it sevreal times now.

Thanks!!

Comments

  • tfarabaughtfarabaugh Posts: 16,519
    Superusers
    Did you do a full factory reset or a soft reset by plugging it in? If a factory reset does not fix it you should contact Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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