Frozen screen on Spark 3

JetP

I've only had my phone since 9th may and the screen has frozen mid scroll today. How do I make it happy again?

tfarabaugh

I assume you mean your watch, not your phone? if so, first try simply plugging it into the computer that the MySports software is on as that may fix it. If not, do a recovery reset as follows:

1. Place your watch in the dock before you connect the dock to the computer.
2. On your watch, move DOWN but keep the button pressed.*
3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
4. Release the button and wait for MySports Connect to show Update.
5. Click Update in MySports Connect.
* If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

JetP

Doh. Yes. Watch not phone. I'll try this. Thanks sooo much.

JetP

Plugging it in worked straight away. Thanks so much :0)

amylu

Thank you!

tfarabaugh

JetP wrote:

Plugging it in worked straight away. Thanks so much :0)

Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.