Problems with Sync on Android-Spark 3

gryllsie
gryllsie Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
I seem to have constant issues with Syncing to the Android app. And following recent web search, I've now unpaired the device and tried to reconnect it... unfortunately i'm now having problems with that! So I go through the connection screens, and get to the view on the app which says 'enter the passcode that appear on your device', but my device just goes back to the home screen with no passcode.

Ideas?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: factory reset the watch (which you did), uninstall the app (you can probably skip this as you just installed it), remove or forget the watch from the phone's BT menu, reinstall the app (only if you uninstalled the app), select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • gryllsie
    gryllsie Registered Users Posts: 2
    Apprentice Traveler
    Thank you, this really helped.