TomTom Runner 2 & QuickGPS file

Superdave61
Superdave61 Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
Why does the synching of activities from the runner 2 watch to the app take so long if at all. The app says just a moment but can take dozens of attempts and hours before it synchs. And yes the watch is updated every 3 days at least.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    The 3 days is to get the QuickGPS file, it has nothing to do with syncing to the app. This is primarily affected by the strength of your phone's Internet connection. Ideally you want to be on WiFi or a very strong data connection as a poor connection will cause it to repeatedly fail and then have to start over.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Superdave61
    Superdave61 Registered Users Posts: 3
    Apprentice Traveler
    Indeed the phone is connected to my wifi which is high strength but still hardly ever synchs straight away without at least lots of attempts. I have a garment edge which puts this in the shade for connectivity
  • Superdave61
    Superdave61 Registered Users Posts: 3
    Apprentice Traveler
    Garmin not garment ☺
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Do you have the Garmin app on your phone? It is known to lock up the BT signal so other apps cannot access it. You may want to try either uninstall the Garmin app or doing a Forced Stop in app settings before syncing the TT and see if that helps.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.