Can't update on a Support case despite being within 28 days
I started a case with Support because my MultiSport watch died.
I got a prompt reply and a reference number and the message said
".... should you need to update us, you can still reply to the incident within 28 days."
But when I try to reply (within 28 days) with the requested information it says:
THIS INCIDENT CANNOT BE REOPENED OR UPDATED. IF YOU NEED FURTHER ASSISTANCE, PLEASE SUBMIT A NEW QUESTION BY CLICKING CONTACT.
I don't want to start all over again!
Anyone else experienced this inability to reply/update within 28 days - did you find a way round it?