Data inside the the Adventure but syn to MySports

kingofhero

Hello

I found my data inside the the Adventure but syn to MySports. I could check "my step " counted since last week . However after I successful syn with to MySport , it only show half of my today data , all my data on last week disappear. Then I try syn twice , but still the same.

Any idea on there ? By the way how to restore factory setting for my watch ?

Thanks

tfarabaugh

I am not sure why the activity data is not showing, you may want to call Customer Support who can dig in more deeply than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.