Watch not turning on — TomTom Community

Watch not turning on

jodnashjodnash Posts: 2 [Apprentice Traveler]
my watch has been turned off due too needing a new band. I've done a reset but it just turns too a blank screen after it goes through the motions and then is stuck on the resetting good in a momentphase. Any advice


  • tfarabaughtfarabaugh Posts: 16,727
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • jodnashjodnash Posts: 2 [Apprentice Traveler]
    thankyou so much xxxx
  • ezekiel100ezekiel100 Posts: 4 [Apprentice Traveler]
    you fixed?
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