Failed to upload — TomTom Community

Failed to upload

kliz75kliz75 Posts: 3 [Apprentice Traveler]
edited January 2019 in Runner & Multi-Sport
I recently tried to upload a cycle to the app (my sports) which didn't compete. The app then asked me to update to the new app (tomtom sports). Although the watch has synced the activity has not and but newer activities have. How can I upload THIS activity???? HELP

Comments

  • tfarabaughtfarabaugh Posts: 16,520
    Superusers
    To force MySports to reupload an activity you need to do the following:

    1. Exit MySports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
    2. Locate the ttbin files:

    PC Syncing: The ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom MySports\{Watch Name}

    Apple Devices: Locate the ttbin files in iTunes:
    a. Connect your iOS device to your computer and wait for iTunes to open.
    b. Select your iOS device in the iTunes sidebar.
    c. Select the Apps tab and scroll down to File Sharing.
    d. Select MySports.
    e. The ttbin files are listed on the right hand side.
    f. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer

    Android Devices: In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_MySports/[serial number of watch]/workouts/uploaded/). Copy them to your computer

    3. Place the ttbin files in C:\Users\[user name]\TomTom MySports\[serial number]
    4. Restart MySports Connect and connect your watch
    5. Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    You can also always just export a fit file from MySports and then manually import it into the site of your choice. Most allow for manual importing.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • kliz75kliz75 Posts: 3 [Apprentice Traveler]
    I have the train file but as I am using a mac pc I don't have the C:/ users files to put the ttbin in file in.
  • tfarabaughtfarabaugh Posts: 16,520
    Superusers
    It goes in the serial number folder for the watch under TomTom MySports, wherever that is located on your machine.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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