MyDrive Connect - Outage

Runner 3 not pairing with a Huawei P9 Lite

Gunikyle
Gunikyle Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
I am trying to pair my Tomtom runner 3 cardio with my Huawei P9 Lite. The phone picks up the watch but when i try pair them the PIN appears on the watch but as soon as my phone says connecting the PIN disappears.

Comments

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi Gunikyle,

    Welcome to the Community !

    Have you tried to forget the watch in the Bluetooth menu of the phone pairing it again? Please see the public FAQ here for the steps to resolve this: Troubleshooting the connection between your watch and your Android device

    I can only see the old Multisports watch and TomTom Touch linked to this Hotmail account of yours. I hope your Runner 3 watch has the latest software version 1.3.255 installed on it. If not then please connect your watch h to the computer and update it using the Sports connect software.

    Hope it helps!

    Cheers,
    lampard

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