TomTom Runner 2 can't update with phone or pc — TomTom Community

TomTom Runner 2 can't update with phone or pc

JelleJelle Posts: 6 [Apprentice Traveler]
If i wan't to upload an activity on my phone or pc, he connect and he synchronizes he stop at 40% an he tell's he's up to date.
If I trie it again he still do the same.
On my pc he's tells also he's up to date and synchronize....

It's not the first time it happens the past 2 time's I still trie and after 15 times it works but no it doesn't work.
I can see the activity on the watch so that's be okay I think.

I tried it on 2 phones and 1 pc so I think there is a problem with the watch.
Someone knows how I can fix it?

Thanks

Comments

  • lampardlampard Posts: 5,089 Moderator
    Hi Jelle,

    Welcome to the Community!

    You can upload the activity manually if it fails or hasn't transferred to Sports website. See the FAQ here to know more about it: Re-exporting activities that failed to upload

    The above link has the steps to upload the activity manually which failed via App or desktop application. Hope it helps!

    cheers,
    lampard
  • JelleJelle Posts: 6 [Apprentice Traveler]
    Hi,

    I tried what you said, but there are no ttbin files on my phone.
    On the watch I can see the activity but it doesn't upload on the app.

    I send a mail to the customer service, I did what they told me but it doesn't work either.
  • Stuart McDonaldStuart McDonald Posts: 759 [Exalted Navigator]
    Jelle wrote:
    Hi,

    I tried what you said, but there are no ttbin files on my phone.
    On the watch I can see the activity but it doesn't upload on the app.

    I send a mail to the customer service, I did what they told me but it doesn't work either.
    Hi. When you connect the watch to a phone or PC the activity is copied to the device and deleted from the watch (it will still be listed in the recent activities on the watch, but that is just summary information). So to find the .ttbin you need to check the device you first connected the watch to.
    Regards,
    Stuart.
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