Unsubscribe button

orionjb2001
orionjb2001 Registered Users Posts: 25
Outstanding Explorer
edited January 2019 in Travel lounge
Hi,

The unsubscribe button does not seem to work. I click on unsubscribe for a specific forum I have subscribed to and it will not unsubscribe and I continue to get email alerts. Do I have to tag these emails as junk because your system is not stopping them??

Comments

  • dhn
    dhn Posts: 33,382
     Superuser
    Let me get the attention of a Tomtom contact about it but it may be Monday before the problem can be dealt with.
  • orion_jb2001
    orion_jb2001 Registered Users Posts: 17
    Outstanding Explorer
    Thanks dhn :)
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi orion_jb2001

    Could you please visit the below link where you will see the topics that you are subscribed to:

    https://en.discussions.tomtom.com/favorite/overview

    If yes, then you can open the topic and unsubscribe yourself.

    Hope this helps..

    Regards
    Vikram
  • orion_jb2001
    orion_jb2001 Registered Users Posts: 17
    Outstanding Explorer
    I have actually subscribed to a forum, the go600+ etc, I see everyone of the new posts. The unscribe button is there, but when you click on it, it does a few internet type things but that button does not then change to subscribe option, so you have not unsubscribed and are still subscribed.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi orion_jb2001

    I have reported this issue now, I can confirm this after I tested it on my side.

    I will post back as soon as I have any updates. Please bear with us while we look into the situation.

    Thanks
    Vikram
  • orion_jb2001
    orion_jb2001 Registered Users Posts: 17
    Outstanding Explorer
    Thanks :)
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi orion

    Just an update on this. The 'Unsubscribe' button has now been fixed.

    Regards
    Vikram
  • getlost
    getlost Registered Users Posts: 1
    Apprentice Traveler
    NO IT IS NOT FIXED. You get directed to some idiotic discussion of cookies and no way to unsubscribe. Places that misdirect you that hinder getting rid of unwanted email are highly annoying and I usually determine NEVER to do business with such a firm.
  • dhn
    dhn Posts: 33,382
     Superuser
    Call support to assist:

    United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST