Runner 3 showing different data than the app

amirnoi Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I have a runner 3 watch and I'm using the sports app on an Lg G3 smartphone.
I've been overseas during the last 3 weeks and I was have some trouble syncing the watch to the app, but every once is a while it did work.
The watch and the app show different information in regards to the number of steps taken, when I say different data I mean it can be 50% more on the watch than in the app right after I sync them.
Today that was the case when I connected the watch to the computer directly.
Both the watch and the app are up to date.
Any idea on why and how to fix that?


  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi amirnoi,

    Welcome to the Community & sorry about the delay in response!

    I would advise you to try to uninstall and re-install the Sports mobile app from Play Store to see if that makes a difference.

    If the steps above in the link doesn't help then please contact our Customer Support who can dig in more deeply than we can on the user forum and they'll be able to assist you further. You can click on the 'Contact us' option at the bottom of this page to Phone/Email them.