Unable to purchase North America Speed Camera Update

DGholson

I'm trying to purchase the promotion 1.5 yr North America Speed Camera Update. My current subscription expires on July 1, 2017. When I get to the Select Device page, I get the message "Unfortunately, Safety Camera Updates North America - 1.5 years is not supported by this device." I have a GO 600 even though the device listed with the correct Serial number says its a GO 60S. I don't understand why I can't go ahead and purchase the promoted update. Do I have to wait until my speed camera subscription is expired before I can purchase the update? Any help will be appreciated.

Niall

@DGholson

Contact Customer Services to verify why your device is "not supported"

CS United States
877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
Saturday: 10:00 a.m. to 6:00 p.m EST

MikkoK

Hi DGholson,

Welcome to the Community!

You seem to have a subscription running until July already. Are you sure you were logged into the correct account?

Cheers, Mikko

DGholson

Yes, I'm definitely signed on to the correct account. I have different email accounts for each device to avoid confusion. Plus my GO 500 has Lifetime Speed Cameras where the GO 600 does not. Go figure.

MannyG

DGholson, Did you ever get a response to this question? I too am having the same issue, and there is only 3 days left.

EPrine

dhn

Support for US (open today):

United States
877-757-7137
Monday - Friday: 9:00 a.m. to 8:00 p.m. EST
Saturday: 10:00 a.m. to 6:00 p.m EST

EPrine

Took 2 calls for them to link my device but, done.:D