TomTom Sports app for iPhone crashes
Today it crashed earlier, when synchronizing with my multisport watch. Also when scrolling through the trips of the last weeks.
I can live with an app that does not display the data, i upload the data to Strava. But if i cannot synchronize, i have to use my pc to upload the data. And when i am away for a couple of days i do not carry my pc with me.....
Is there a remedy for the crashes ? i have already stopped and started the app and also deleted the app and reinstalled it. But it did not resolve the problem.
I only want to upload the data of the watch to internet.
Comments
Welcome to the Community & sorry for the delay in response!
Is there any specific error message when the Sports app on your iOS device crashes? A screenshot of the error will be helpful if there's any. Also, please specify the Phone model and iOS version you're using.
Regards,
lampard
Quite frequently the app crashes in the manage section, when I tried to reconnect my watch to the app.
Can you all please submit the logs when via Sports App on your iOS device? You can do this via App by going into Manage -> Settings -> Feedback.
Please make sure to tick ‘Include anonymous app usage data’ option as those are the actual logs.
Thanks,
lampard
It reinstalled the app but problem remains unfortunately. Hope this can be fixed quickly as this is getting annoying. I run the app on iPhone 6 with latest software.
This issue has been reported to our technical team for investigation through our 2nd Line Technical team.
We will have to wait for an update from their side, I have also sent a heads up to the customer service, so someone will be getting in touch with you.
Regards
Vikram
it's useless app for me. I am unable to send feedback via app, because crash.
Thank you for some reaction
app version 7.0.0
Only way to save watch data is to sync to PC, come on TomTom pull your finger out & fix this issue ASAP, otherwise I'll purchase a Garmin instead.
Thank you Tom Tom - great customer service here is Aus. Very pleased with Mohammed and Tejas