With the imminent release of these 2 phones is there any chance that these will work with the app? They both have screens with unusual apsect ratios 18:9 and 18.5:9 respectively. My phone contract is up for renewal and I am considering these 2 phones.
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Welcome to the Community!
Our product team is constantly busy testing the app with new phones coming to the market. As these two are popular brands and the new phones are within our current requirements for GO Mobile I don't see any reason for concern here
Perhaps someone has already tested these new phones and can share their experiences here.
Cheers, Mikko
Welcome to the Community!
Unfortunately, we're seeing this issue on other phones as well. The following steps have helped many to sort this out:
Cheers, Mikko
I've tried what you suggested, but it hasn't made any difference
If the above steps don't help you get this sorted, please contact Customer Service. They'll be able to get to the bottom of your issue and assist you accordingly
Cheers, Mikko
The issue is not because of the screen aspect ratios, is because of the UHD screen resolution which is too high. You have to lower the screen resolution to 1920x1080 before using this app, at least till the app will gets an update to work with UHD resolutions.
Found this issue with others apps also.
The middle one was the out-of-the-box default. It didn't work. I tried the two other => No TomTom GO..
Stil have two years payed subscription..
But one question:
Did you had an SD card installed on your phone when you tried this ?
If yes: try removing it and wipe the App's data (in the phone settings > Apps > GO)
Thanks for all your feedback here!
If you're experiencing issues you think might be related to high screen resolution, could you also describe your issue in some detail. Phone model, Android version and the resolution used are also helpful details.
Thanks, Mikko
No change. It needs some sort of fix by TomTom.
I use the S8Plus, but if this also happens on the S8 (Same resolution) I expect many users to complain. I am just one of the first since I pre-ordered it.
Thanks for all your feedback here! I've forwarded it to the product team.
This seems to be related to the similar issues we're seeing on other phones. I'd recommend you to report it to Customer Service so that we get more information for our investigation into this.
We're very sorry for the inconvenience this is causing you!
Cheers, Mikko
Download Old Version: TomTom GO 1.14 APK (Updated: December 8, 2016). You should get a message during the app loading saying that a new version is available in the Play Store. Then download the New 1.6 from the Play Stor, it works on my S8. You will need to be on WiFi.
To give you guys some insight on this from a developer's perspective: we've tested the app on a couple S8/S8+ models and didn't find any issue with different resolutions - the app was able to start and run just fine on the all settings.
That said, we're aware that some users (regardless of device) are getting the dreaded infinite spinner problem. Unfortunately, this issue seems very elusive as we haven't been able to reproduce it ourselves despite many attempts. The next release (1.16.1) should provide us with more information on what might be going wrong, which will hopefully bring us closer to a solution for it.
Your reports that installing an older build first and overwriting it with a newer one to fix it is very remarkable. I can't provide any explanation for this yet, but we'll keep it in mind during our investigation.
Great to hear what's happening from someone who actually knows whats going on. Have you tried it on an LG G6?
Both machines see and connect with other phones, and my tablet.