App cannot start. Check your internet connect
Hi, after updated to this version, 1.16, I lost subscription info. Couldn't restore it because app says there is no internet connection, while there is actually. Uninstalled app, installed it again, but now stuck at opening screen saying App can not connect to Tomtom. Did Clear data but didn't help. Please help but don't advise to make some activities on my device because it is perfectly working and all other apps are OK. I'd rather suggest you to recheck on your side and publish amended Android app. Thx.
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Welcome to the Community!
Please, follow the steps below to sort this out:
- Google Play Services
- Google Play Store
- Google Services Framework.
Please, post back here to tell us how your doing with this so that we can help you further, if needed
Cheers, Mikko
Many thanks for this comprehensive instructions. That's helped and the App now works as it should.
Dear all, please follow strictly above instructions to solve this problem - it works !
Many thanks!
Best regards,
Saša
I was thinking about purchasing the app, but it will only connect by Wifi.
With data, all other apps are working except tomtom go.
I'm using an old phone Samsung Galaxy note 2, with jelly bean 4.1.2
I've read there is a recently upgraded tomtom version, is it not compatible with jelly bean?
I'll try this solution once more, but does anyone have another solution?
The following workaround has worked for me several times (v1.161 (2077) on android 5.0.1) :
- in Go app log off: this will likely cause the wheel of death (guess it can't find internet connection and freaks out)
- as the app is unresponsive, kill it from outside, i use the "Active apps" widget for that
- restart the phone, yes annoying, takes long...
- restart TT GO, log in, tadaa
Again, this is a workaround and not a fix. In my opinion this is a bug that has come with one of the last two updates...
There seems to be two different issues discussed here at the moment. The original issue reported here is one where you'd get a Check you internet connection error upon startup using any internet connection. This issue can often be solved by the steps I've provided above.
Unfortunately, some customers are also experiencing another similar issue where the above error message is shown when using a mobile data (3G/4G) connection but not when using a Wi-Fi® connection.In these cases the following steps are recommended:
Should this not help you sort this out, please contact Customer Service. They'll be able to get to the bottom of your issue and assist you accordingly.
Cheers, Mikko
I had to reset my old phone (updated to Android 6.0.1) as it wasn't working and have tried reinstalling TomTom on it, but it has the same problem.
I got out the oldest phone I still have, running Android 4.1.1 - the phone barely works but TomTom Navigation installs correctly, connects to the WiFi and lets me log in and download maps. It seems that TomTom 1.16.1 has some problem with the later versions of Android.
Please sort out this problem ASAP and provide an updated version of TomTom on the Play store, or let us download previous versions which worked fine. I have paid for this app and when it works it is great - I don't want to have to settle for Google Maps or using TomTom on an old broken phone which can crash any minute.
I had a quick look at the contact history on your account. Unfortunately, I am not able to find the incident number for your recent contact.
If you can click on this link to sent me the incident number through a private message then I can have a look for further assistance.
Regards
Vikram
Did a reply resolve your query, please mark it as answer!
Try the search; the information you are looking for could already be available.
Same problem here, app always said error check internet connection and I can't download any map.
Could you please help me?
My incident reference number is 1708xx-xxxxxx
Cosimo
Mod edit: Please do not post any personal information on a public forum!
Anyway I need your support for my I issue I am unable to use Tom tom.mobile for android navigator.
I can see that the support already informed you about this issue. It is under investigation with no current workaround available.
Regards,
lampard