Getting songs from iTunes onto my Runner 3 watch

aboozer Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
When I connect my Runner 3 to my Mac and open Tom Tom Sports Connect it shows some of my playlists in iTunes but, does not show all the songs. In particular, I have a Running playlist in iTunes with 35 songs on it but, Tom Tom only shows 4 songs in the playlist available to transfer onto the watch. Does anyone know how I can overcome this so that I can get all 35 songs identified to copy onto my Runner 3 please?


  • tfarabaugh
    tfarabaugh Posts: 16,939
    It is most likely because those tracks are DRM protected. The watch cannot legally play DRM protected songs and will not load them onto the watch. The full specs for Music are as follows:

    The MySports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists). These playlists are then listed when you connect your watch. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use MySports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. MySports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in MySports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by MySports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • aboozer
    aboozer Registered Users Posts: 2
    Apprentice Traveler
    Thanks. I have come to the same conclusion ?. It's really annoying. Luckily I have a small iPod that I can connect to wirelessly where I can listen to all the songs on my playlists.
  • tfarabaugh
    tfarabaugh Posts: 16,939
    While it is not an ideal solution, I am glad you found a workaround. The DRM protection issue is not a TomTom decision, it is a copyright law issue and they are not able to circumvent it. You would need to either purchase the tracks or rip them from discs you own in order to load them onto the watch.

    Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.