Runner 3.- GPS is not working. please wait

Fernando GG
Fernando GG Registered Users Posts: 6
Master Traveler
edited January 24 in TomTom Sports
Runner 3
Version: 1.3.255
Demo: off
Factory reset: done
Turn off: done
Soft reset: done
Quick GPS Fix: updated after reset. but when i try to connect change to not updated. ???
Try to call to Support: but problem with the call center ' try to lock for a solution in the Forum'
final decision: return the watch. it is a pity, but i'm using my phone to record my outside activities. GPS never work well.
regards

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    This is a known issue that has now been resolved. Make sure you are on the latest version of the Connect software (3.25) which adds a fix for an issue that causes QuickGPS not to update and follow these steps. Plug the watch into a PC, wait for Connect to load, hit the gear icon, and hold Ctrl (Windows) or cmd (Mac OSX) while clicking Reset (it will change to Turn Off). Unplug the watch and you will see it is completely turned off. Plug it back in and it should update the QuickGPS and should work from then on (via PC or app).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Fernando GG
    Fernando GG Registered Users Posts: 6
    Master Traveler
    Thank. This is the same answer than yesterday. I'm already follow your steps, but goa is not running.
    Sorry but it has not been a good selection from my side