Traffic on old app 1.27.1. Still not working
More concerning, when I go to the TomTom Shop and then Traffic I get the following message:
"Products are no longer available in your region".
And I'm unable to Restore my purchases, I get the spinning wheel and "Restoring" but it never completes.
Comments
Where do you see the message? If Did you go to Shop - TomTom Traffic? you indeed get this message as it's no longer possible to renew the service.
However, I can see that you have a running subscription so it should work now. Can you restart you phone and try again, please?
Cheers, Mikko
Update: We're investigating why the TomTom Shop is not showing any subscriptions.
I thought this didn't happen until sepetember?
Sorry, my bad. I amended my comment above. The one month subscription should still be available.
Cheers, Mikko
Restarted phone and can confirm:
Tomtom shop on app:
All subscription info for speed cameras is as usual (mine valid until 31st May)
No subscription info at all for Traffic , only "Products are no longer available in your region" message (restore purchases does not change anything)
I've just been for a twelve mile drive into town and back. I restarted my phone before I left and again before I came home.
I still get "Updating traffic" and no traffic showing. Now when I go into the shop, I can see that there's a 1 month sub available to buy but I can't restore my purchase. It just sits on "Connecting to TomTom server" and doesn't go any further.
Can you log out and in again, please?
Should that not help you sort this out you can reset the app or re-install it. Please note, that you'll loose your personal settings doing this, unless you have them backed up [user manual].
Cheers, Mikko
I just deleted and reinstalled the app - No difference, exactly the same as above.
I'm sorry to hear you're still suffering of this! We haven't received any new reports of this issue since the fix was release so I'm afraid I don't have any suggestions for you. I'd recommend you to contact Customer Service. They'll be able to get to the bottom of your issue and assist you accordingly.
Cheers, Mikko
I was able to find the old version, reinstall, update to 1.27.1 and traffic did come back.
I'm glad to hear you got it sorted!
We were having some general login issues, which probably prevented you from logging into the forum. These have now been resolved
Cheers, Mikko