TomTom Runner 3 has died

Manly Wanderer
Manly Wanderer Registered Users Posts: 1
Apprentice Seeker
edited January 24 in TomTom Sports
I have had a TomTom Runner 3 for 3 months - the last time it needed recharging I docked it as normal but this time it has become completely dead. Nothing will bring it back to life. Any ideas?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Try the recovery mode reset in the link below and see if that resolves it. It could also be a bad dock (check if any of the pins are bet or twisted) causing it to not charge so it is simply out of power and not recharging. In that case, call Customer Support and they can replace it. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    https://uk.support.tomtom.com/app/answers/detail/a_id/17393

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.