TomTom Rider 400 not charging
I have TT400 rider for my Motorcycle 2015 but it does not charge !! strange enough i ca charge with USB connected to my computer but
when i mount on docking station on the handel bar it does not charge ! what is the problem ? what can i do ? Please advise
Comments
Superuser
I connected mine to some bullet connectors and to some accessory lead connections so only live when the ignition is on.
Another question - did it use to charge ok through the bike dock?
Superuser
Can you clarify what you mean in the last post? The behavior of the device on the dock?
(Direct connection to the battery discharges the battery).
you need to let us know if the dock has ever worked, if it gives any message about power disconnected turning device off countdown,
I am on my 4th now and they will function for a while but then expire. I believe that the issue lies in the circuitry inside which is aimed at converting up to 24 volt s into the 5 volt necessary to charge the unit via the two pins on the dock.
I have nothing fancy in the power connection it just routes to a 12 volt battery via a fuse.
As I use the Tom Tom fairly infrequently it seems to be an annual occurrence that it fails when I am on my tour round Europe and it has not disappointed me by doing so once again!
I am not sure if Tom Tom will be interested in addressing my problem once again as it is now about 1 year since the last incident but I am going to dig out the correspondence.
I'm sorry to hear of your problems with the bike dock!
We're certainly interested in helping you get it sorted! You should best contact Customer Service about this. They can help you get this sorted quickly.
We monitor all returns to see if there are any reoccurring patterns requiring special attention.
Cheers, Mikko
Did you ever get a satisfying answer to your on/off problem? I have that exact same issue. It's really frikkin' frustrating (and dangerous when riding).
Bought the TomTom Rider 400 three years ago, and charging through the cradle has never worked properly. TomTom sent me a new cradle, but that didn't solve anything. I see a lot of threads regarding this issue. Has there ever been an official statement on this from TomTom?
Superuser
Superusers
@Mainsail
My Rider 550 is connected directly to the 12 Volt Battery Via
A short fly lead to a Car Power Socket under the seat
And a in-line 12 volt Car Power plug fused 1Amp and the Tomtom supplied lead
I don't know if there is any reverse polarity connection protection built into the Mount ....
My set-up works/charges fine... The pins on the Mount the pins show...
ATB YFM
Superusers
@Mainsail
Don't forget its a DRY WEATHER Fix
The first drops of rain = dead Rider 400 the bung is there to keep the rain out
__________________________
Have you tried connecting the Cable & Mount direct to a 12 volt supply and checked the pins in the Mount for a 5Volt reading
ATB YFM
Superusers
@Hibbo11
My Rider 400 & Rider 550 read 5.54 Volts across the pins...
The voltage is reduced in the Mount from the 12v battery supply to the standard USB 5 Volts....
ATB YFM
On my 3rd dock now for just this reason, and an exercise I did earlier measuring pin height showed almost a 50% decrease in height from a new dock to a 12-18 month old dock. Search "Rider Dock Problems" and you'll see you're not alone.
Superusers
@Muug
The Rider 4xx/5xx Mount requires a 12 volt supply
The Mount drops the Voltage to the required 5Volts for the 4xx/5xx
Quote....
Important: The red POS (+) contact needs to be connected to the motorcycle's wiring loom at a point between the ignition and the +12V battery supply. The black NEG (-) wire needs to be connected to the motorcycle's wiring loom at a point between the ignition and the -(GND) battery supply. Attach to a 12V point that can be switched off by the ignition such as the light circuit.
End Quote....
See.... http://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#Mountingonamotorcycle.htm
ATB YFM
But all in all this is a frustrating answer. Because I've just finished installing a dedicated Motorcycle USB-connector, with a power switch and everything. So this USB-connector reduces the 12V to 5V, which makes perfectly sense, because it'll be used to charge a smartphone, a Sena, a power pack, and whatever you can connect to. But it can't charge a Rider through the dock apparently... (it can through its usb connection though!)
Thanks for your reply !
Paul
Superusers
@Muug
There's a Micro USB port on the back of the Rider 4xx/5xx under a rubber bung, If your thinking of using using this port it would leave the device open to the elements, water ingress and a DEAD device
ATB YFM