incorrect data registered when syncing to phone app

Marland229 Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
when syncing my tomtom touch to my phone app it is not registering the steps correctly, this seems to have happened since I plugged the touch in for an update. any advice?


  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi Marland229,

    Welcome to the Community & sorry about the delay in response!

    Can you please provide us a clear example of the nature of the issue? A screenshot will be helpful where in we can see the difference between the step count on the App and Tracker. Also please provide us the Sports app version you're using.