incorrect data registered when syncing to phone app

Marland229
Marland229 Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
when syncing my tomtom touch to my phone app it is not registering the steps correctly, this seems to have happened since I plugged the touch in for an update. any advice?

Comments

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi Marland229,

    Welcome to the Community & sorry about the delay in response!

    Can you please provide us a clear example of the nature of the issue? A screenshot will be helpful where in we can see the difference between the step count on the App and Tracker. Also please provide us the Sports app version you're using.

    Cheers,
    lampard

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