GO 620 WiFi Speed Cameras updates failed

jcgalveza
jcgalveza Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using Wi-Fi®
Hello, I have a tomtom go 620 with WiFi but since yesterday there is a traffic radar's update I'm unable to download, the device go all the way to 99% and then an error message is shown.
I've tried several times with no results.
Any ideas???

Thanks

P.D.: My tomtom is in spanish and my location is Spain.

Comments

  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi jcgalveza

    Welcome to the community and sorry for the late reply..

    Please do a soft reset on the device and then try to update the speed cameras again.

    Let us know if that worked.

    Regards
    Vikram
  • mabdzeez_un32
    mabdzeez_un32 Registered Users Posts: 1
    Apprentice Traveler
    Hi
    I had the same problem but slightly different;
    I downloaded the speed camera update fully, then while it was saying "updating" it came up with red alarm and said update failed and that I have to contact TomTom!
    I already did soft reset but it does not say it needs any updates!
  • dhn
    dhn Posts: 33,382
     Superuser
    Support then:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.