Unable to download/order free 18 month Speed Camera promotion on my new VIA 52 — TomTom Community

Unable to download/order free 18 month Speed Camera promotion on my new VIA 52

ChichesterChichester Posts: 1 [New Traveler]
edited November 2018 in Speed Cameras
Despite having been sent an activation code, I cannot access this promotional offer. Can anyone help?

Comments

  • dhndhn Posts: 33,311
    Superusers
    Perhaps support can help:
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi Chichester,

    Welcome to the Community!

    Did you try this already?

    Activating promotion or prepaid voucher codes

    Cheers, Mikko
  • RAFexplorerRAFexplorer Posts: 14 [Outstanding Explorer]
    Yes, I think TomTom need to re-write their acceptance email the one that you get once your device purchase has been verified and offers you the purchase code. It clearly states that you just have to go to the TomTom web shop at www.tomtom.com using your unique code! When in fact you have to connect your device first and use MyDrive Connect and services...Blah....How many have struggled with this?
  • MikkoKMikkoK Posts: 23,905 Retired Community Managers and Staff
    Hi RAFexplorer,

    Could you send a copy of that email to Customer Service, please? They can forward it to the correct department to make any required changes.

    Thanks, Mikko
  • RAFexplorerRAFexplorer Posts: 14 [Outstanding Explorer]
    Will do....
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