Original iOS app - End of life in September - Page 9 — TomTom Community

Original iOS app - End of life in September

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  • AD2012AD2012 Posts: 63 [Prominent Wayfarer]
    So

    "Rapid changes in TomTom and Apple Technologies mean that we cannot continue offering updates to this app. For this reason we will not be supporting this app from September onwards"

    Translates as

    "Rapid changes in TomTom and Apple Technologies mean that we can now create a false impression that this app will no longer work. So despite you paying us vast amounts of cash over the years, for an app sold with promises of “updates for life” we will no longer continue offering updates to this app. Because we have spotted an opportunity to extract yet more of your cash, we will not be supporting this app from September onwards and would love you to switch to the new version. This has been developed specifically to create opportunities for us to extract increasing amounts of your hard earned, in return for an increasingly substandard product"
  • ScuzzeralexScuzzeralex Posts: 5 [Master Traveler]
    I've sadly stopped using the original app now and have not used the new go app as I was very disappointed with the UI, lag, poor directions and lack of simplicity.

    In a dreamworld TomTom would have ported the old UI accross to the updated Apple Developer toolkit and programmed additional function within the original app. It almost seems to me like the genius that wrote the old app has left the company and much of the source code was locked out so they couldn't update the payment structure to one that suited them so they were forced to create a sub par rip-off version with far less initial investment.

    TomTom are obviously now not capable of developing robust navigation apps so I doubt we'll see anything close to the original app in the near future. I can only imagine the original development team meeting up for a few drinks to have a good laugh about the appalling quality of the TomTom Go app and only hope they have a go themselves under a new name.

    Very sad but modern TomTom is a very different company now to classic TomTom.
  • SwampsnakeSwampsnake Posts: 34 [Prominent Wayfarer]
    Just to test I had my original TomTom (it still has traffic for now) app running on my iPad Mini and the new one on my phone. I programmed the same route home from Stoke to the West Midlands, a journey of about 50 miles.

    The 2 apps gave 2 results! The original did what I would have expected; bypassed the usual bottlenecks around junction 10 of the M6 and got me home at the expected time. The new app gave a 10 min quicker eta home but then took me further down the M6 (and into traffic) before getting me off and then home. All the time the ETA was creeping up until it matched the time on the original app.

    As another test I also tried Another app which uses TomTom traffic, and it more or less followed the same route as the new TomTom app.

    The conclusions from this is either there is another server for traffic updates for the original app that is much more up to date, or (more likely) the routing is much superior in the original app.

    Either way, once my traffic stops in April then I won't trust either the new app or any other supplier that uses current TomTom traffic data.

    Sad Sad days.
  • PrivateerUKPrivateerUK Posts: 317 [Supreme Pioneer]
    I can only imagine the original development team meeting up for a few drinks to have a good laugh about the appalling quality of the TomTom Go app and only hope they have a go themselves under a new name.
    I wish that they would setup a new SatNav for both iOS and Android. TomTom allows other SatNavs to use TomTom maps so maps shouldn't be an issue and if they were you have other map suppliers.

    It's been said before but it's so frustrating that TomTom in the past has managed to produce a reasonably good SatNav with enough features to satisfy newbies and road warriors alike, yet now TomTom doesn't have the resources (money or app developers) even though it's had the greatest resource of all - i.e. time (two years) to create a good SatNav.

    I wonder why shareholders aren't aware that TomTom isn't any good in the SatNav arena anymore and whether that's an indication of how TomTom will perform in other areas?

    Regards,
  • ClarkeyClarkey Posts: 11 [Master Traveler]
    If you read between the lines, it is pretty obvious that TomTom are signalling the beginning of the end! Don’t waste your money in the future on any of this companies products as they won’t be around to support any of them in a couple of years from now!
  • dainiskdainisk Posts: 1 [Apprentice Traveler]
    I recently purchased a new Apple iPhone SE, running 11.2.2. I have 4 classic TomTom apps that I really battled to get onto my new phone: Australia, New Zealand, Canada/US and Western Europe. The first 3 work OK, but Western Europe says it is not compatible with this IOS. Odd, since I would have thought that the s/w would be the same for all, only the mapping changes.
  • FeekFeek Posts: 37 [Prominent Wayfarer]
    zoonyx wrote:
    I bought the app in August 2011. Apple responded to my request for a refund stating that due to the time lapses they couldn’t refund. However as a good will gesture I got 3 free iTunes rentals worth £4.49 each.

    Not sure whether to push further or leave it there.

    Would certainly complain to Apple if only to make sure tomtom get the feedback on their actions


    I've been offered the same (I never rent movies from iTunes) so am pushing for more.
  • phaasnophaasno Posts: 31 [Outstanding Wayfarer]
    I recently end-of-lifed Tomtom on my iPhone.
    I was sick of Tomtom's lack of response, lack of support and lack of updates.

    One example is my iPhone X. Literally all other navigation apps (I have Navigon, Apple Maps and Google Maps on my iPhone X) support the new screen layout, Tomtom still doesn't. And after using it I am not afraid to say that even Apple Maps is getting better and better by the day.

    Tomtom is a joke, and instead of whining (this thread is already 8 pages long) about their lack of customer service and support, we should just turn our backs to Tomtom. Of course that's a shame, I have been using it 15 years, all the way back to my Compaq Ipaq. But Tomtom has turned its back to its iOS users several years ago.
  • RiberoRibero Posts: 42 [Apprentice Traveler]
    phaasno wrote:
    Literally all other navigation apps (I have Navigon, Apple Maps and Google Maps on my iPhone X) support the new screen layout,

    You can add to the list : Sygic, Waze, Inrix Traffic...

    The only two major vendors that do not update their product anymore or at a too slow pace are : Tomtom, Garmin. They were both the two market leader few years ago

    Navigon was also one of the 5 leaders in europe (they were bought by Garmin few years ago) and it is probably the last dinosaur that tries to really keep it's software up-to-date (and it's not a 100% success).

    It's a bit sad, but at the end it's a very good opportunity to try something different (and often completely free).
  • FeekFeek Posts: 37 [Prominent Wayfarer]
    Feek wrote:
    I've been offered the same (I never rent movies from iTunes) so am pushing for more.

    Apple told me to do one and that any more emails to them from me regarding this issue wouldn't be answered.
  • LawbruLawbru Posts: 1 [Apprentice Traveler]
    I have Tom Tom go mobile on an iPhone 6+. It DOES NOT ROUTINELY GIVE VOICE OR OTHER COMMANDS. The map is ok but without verbal commands it is useless
    Tom Tom “support” is also very unhelpful....they are aware of the software fault but will do nothing about it......all they do is add 3 months extra time to my account. The fault is at the “2nd technical level for attention”. IE. Quietly being unattended to
    When I have, repeatedly asked for a refund, TT say to contact Apple - who do not or will not give refund!!!
    I have been a TT customer since the first TT go standalone ? ten or more years ago. I have two standalone TT devices but got this one for convenience.
    Tom Tom have now lost a customer - and this is a common comment on their customer websites - they do not care.
  • soldasolda Posts: 4 [Master Traveler]
    I purchased TT Western Europe, NZ/Australia and US/Canada.

    The apps were expensive, the most expensive I've bought, but they worked.

    The replacement TTGo, is a joke. I tried it several times but gave up in disgust.

    A new app should be intuitive. If it's not, then something is wrong.

    I reverted to Google Maps, and it works just fine on a global scale.

    Today, I revisited my original TT apps to decide whether to delete them or not.

    I can't even open them so I guess that solves that question.

    It appears TTGo has not improved sufficiently to warrant trialling. Even if it had, the free offer has probably expired.

    This is a public forum so I won't express how strong my sentiments really are.

    TT, you've lost the plot. Your management of this issue is tantamount to theft.

    I have a choice, I've made it. I was a loyal customer, but I'm no longer either.

    The apps have gone, my mounted GPS unit has gone to recycling.

    Case closed.
  • roundaboutheadroundabouthead Posts: 4 [Master Traveler]
    From the previous posts, the old tom-tom app (v1.29) works OK with iOS10.
    The latest OS is now iOS 11 and soon to be iOS12.

    Can anyone confirm if an iPhone SE with iOS11 or 12 would support the old tom-tom app?
  • Jeroen100Jeroen100 Posts: 10 [Outstanding Explorer]
    I loath the new app and am still using the old app. My traffic subscription runs out this may.
    Does anyone know a workaround (region) where it is still possible to buy traffic info?
    Would gladly pay triple of the original price to be able to keep on using the old app..
  • ScuzzeralexScuzzeralex Posts: 5 [Master Traveler]
    Jeroen100 wrote:
    I loath the new app and am still using the old app. My traffic subscription runs out this may.
    Does anyone know a workaround (region) where it is still possible to buy traffic info?
    Would gladly pay triple of the original price to be able to keep on using the old app..

    Seconded!!!! The new app is awful and I could really do with extending my traffic subscription on the original app.. seriously missing it!
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